At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service delivery and customer satisfaction.
- Company: Join Stannah, a family-owned company with over 150 years of innovation in engineering.
- Benefits: Enjoy a competitive salary, profit share, generous holiday, and health benefits.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real difference in people's lives by managing essential lift services.
- Qualifications: Experience in the lift or service industry is essential; relevant qualifications are a plus.
The predicted salary is between 40000 - 50000 £ per year.
Stannah is a family‑owned manufacturing and engineering company that moves people and goods in and around homes and buildings. The company was founded in 1867 and has evolved into a global business. Stannah offers stairlifts, lifts, escalators and homelifts, and also provides maintenance and repair services.
The role leads the delivery of the Branch Business Plan, overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. The successful candidate will manage and support the field workforce and subcontractors, with health and safety, people development, customer satisfaction, operational efficiency and risk management at the core of their approach.
Working hours: Monday‑Thursday 08.00‑16.45 and Friday 08.00‑15.45. A full UK driving licence is essential.
Field Service Manager Job Responsibilities- Efficiently plan engineer workloads
- Manage absence, performance, and appraisals for the team
- Ensure compliance with all health and safety procedures; conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers and address queries and complaints
- Maintain credit control logs and CRM
- Previous experience within the lift industry or a similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 3 Lift Engineering
- Market aligned salary, paid monthly
- Profit share bonus scheme, paid quarterly based on Group company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension scheme with matched contribution/salary sacrifice
- SimplyHealth cash plan for health costs
- Life assurance scheme
- Long service award scheme, with holiday benefit
- Company benefits discount rewards scheme, including shop, hotel, days out and more
- Employee assistance programme
- Enhanced maternity and paternity provision
- Car allowance
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident committed employer and treat all our job applicants fairly and with respect.
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
