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- Tasks: Join us as a Lift Engineer, enhancing service delivery and customer experience across Southern England.
- Company: Stannah is a family-owned engineering company, improving access and convenience since 1867.
- Benefits: Enjoy a competitive salary, profit share bonuses, 25 days holiday, and a company vehicle.
- Why this job: Be part of a diverse team driving operational excellence and making a real impact in the lift industry.
- Qualifications: Must have NVQ level 4 in Lift Engineering and experience in technical analysis and training.
- Other info: We value inclusivity and support all applicants, ensuring a respectful and rewarding work environment.
The predicted salary is between 36000 - 60000 £ per year.
We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Lift Technician, based in Southern England. You must be qualified to at least NVQ level 3 in the lift industry. Stannah has recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.
As a Technical Lift Technician (South), you will be instrumental in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents. This job is to cover the south of England; the successful candidate must be willing to travel. Working closely with the Reliability Engineer, you will analyse performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery. Your role will be pivotal in driving operational excellence and enhancing the customer experience.
Job Responsibilities:
- Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
- Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
- Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
- Develop and deliver technical training programmes and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
- Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
- Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.
Job Requirements:
- Proven success in providing technical analysis and support within the lift/engineering industry, with experience in managing and delivering technical training programmes.
- Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
- Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
- Professional or technical qualifications required; NVQ 4 in Lift Engineering.
- Willingness to travel.
Company Information:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Benefits Include:
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme. Matched contribution/salary sacrifice.
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments, and more.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme. A workplace initiative to support and enhance well-being.
- Enhanced maternity and paternity provision.
- Company Funded LinkedIn Learning Account.
- Company Vehicle.
Lift Engineer employer: Stannah Group
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lift Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the lift industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated and improving operational performance.
✨Tip Number 2
Network with professionals in the lift engineering field, especially those who work at Stannah or similar companies. Attend industry events or join relevant online forums to make connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved first-time fix rates or reduced repeat calls in your previous roles. Having concrete data and success stories will set you apart from other candidates.
✨Tip Number 4
Showcase your coaching and training experience by preparing a brief outline of a technical training programme you've developed or delivered. This will highlight your ability to enhance team skills and service delivery, which is crucial for this role.
We think you need these skills to ace Lift Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the lift industry, particularly any technical analysis and training roles. Emphasise your NVQ qualifications and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the lift engineering field. Mention your willingness to travel and how your skills can contribute to improving first-time fix rates and customer satisfaction at Stannah.
Highlight Technical Skills: In your application, clearly outline your technical skills and experiences related to managing and delivering training programmes. Provide examples of how you've successfully led improvement initiatives in previous roles.
Showcase Team Collaboration: Demonstrate your ability to work collaboratively with engineering teams. Include examples of past experiences where you have coached or motivated teams to achieve high-quality service and operational excellence.
How to prepare for a job interview at Stannah Group
✨Showcase Your Technical Expertise
Make sure to highlight your qualifications, especially your NVQ level 3 or higher in lift engineering. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your hands-on experience in the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to improve first-time fix rates. Think of examples from your past work where you successfully identified underperforming assets and implemented effective solutions.
✨Emphasise Team Collaboration
Since the role involves working closely with engineering teams, be ready to discuss your experience in coaching and motivating others. Share examples of how you've contributed to team success and improved service delivery through collaboration.
✨Research Stannah's Values and History
Familiarise yourself with Stannah's history and values, as they pride themselves on being a family-owned business. Understanding their commitment to customer service and employee well-being will help you align your answers with their company culture during the interview.
