Company Description
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier by improving access for greater convenience and independence. Founded in 1867, Stannah has grown to a global business with a range that includes lifts, escalators, homelifts, as well as maintenance and repair services.
IT Service Technician Jobs in Andover at Stannah – Join Our Team!
This role is based at Watt Close, Andover. You will manage user queries, IT issues and service requests through our ITSM tool, ensuring SLA compliance, triaging requests and keeping users updated. Your work will support ongoing process improvements through analysis, automation and knowledge sharing. The working hours are 08:30 – 17:15 Monday to Thursday, and 08:30 – 13:30 on Friday, on a permanent contract.
IT Service Technician Responsibilities
- Act as the first point of contact for support requests from users across multiple locations
- Respond to a variety of incidents and service requests, providing information and support
- Deliver first‑line investigation and diagnosis, escalating when required
- Coordinate incident and request resolution with internal teams and third parties
- Process service requests including Joiners/Movers/Leavers procedures
IT Service Technician Requirements
- Experience working within an IT environment desirable, but not essential as full training will be given.
- Strong ability to prioritise and complete tasks under pressure
- Ability to coordinate issue resolution with multiple stakeholders
- Excellent written and verbal communication skills, enjoying the opportunity to support colleagues within the business.
Benefits Include
- Market‑aligned salary, paid on a monthly basis
- Profit share bonus scheme, paid to all employees every quarter, based on group company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Generous pension scheme with matched contribution/salary sacrifice
- SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, chiropody, etc.)
- Life assurance scheme
- Long service award scheme, with holiday benefit
- Company benefits discount rewards scheme, including shop, hotel and day‑out discounts
- Employee assistance programme to support and enhance well‑being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer; we treat all job applicants fairly and with respect. Our employees are the heart of our business.
Appropriate right to work must be held by applicants. Sponsorship is not available.
