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- Tasks: Lead a team to deliver exceptional service in the lift industry.
- Company: Join Stannah, a family-owned leader in lift manufacturing and engineering.
- Benefits: Enjoy competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Be part of a diverse and inclusive community with great career growth.
- Why this job: Make a real impact by improving access and independence for people.
- Qualifications: Experience in the lift industry or similar service sector is essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, as well as maintenance and repair services.
As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates, and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence. You’ll manage and support our field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency, and risk management at the core of your approach.
Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently. We are looking for an experienced engineer ready to step into a management role or an experienced manager to inspire a team to deliver exceptional service aligned with our values and safety standards. The successful candidate will be based at our Ringwood Service Branch, with travel across the region expected, so a full UK driving licence is essential.
Working hours: Monday‑Thursday 08.00‑16.45 and Friday 08.00‑15:45.
Responsibilities:
- Efficiently plan engineers’ workloads
- Manage absence, performance, and appraisals for the team
- Ensure compliance with all Health and Safety procedures
- Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM
Qualifications:
- Previous experience working within the lift industry or similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 2 Lift Engineering would be desirable
Benefits:
- Market‑aligned salary, paid on a monthly basis
- Profit share bonus scheme, paid to all employees every quarter based on group company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension scheme, matched contribution/salary sacrifice
- SimplyHealth cash plan – allows you to claim towards health costs such as dental, optical, physiotherapy, chiropody treatments and more
- Life assurance scheme
- Long‑service award scheme with holiday benefit
- Company benefits discount rewards scheme – includes shop discounts, hotel discounts, days out and more
- Employee assistance programme – a workplace initiative to support and enhance well‑being
- Enhanced maternity and paternity provision
- Car allowance
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability‑Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Field Service Manager in Hampshire employer: Stannah Group
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift industry or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss your experience and how it aligns with their needs. Bring along examples of your work or achievements to make a lasting impression.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and applying directly can sometimes put you ahead of the crowd. Plus, it shows you’re genuinely interested in being part of the Stannah family!
We think you need these skills to ace Field Service Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in the lift industry or similar service sectors, and don’t forget to showcase your management skills and technical qualifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Stannah and how your values align with ours. Be specific about how you can contribute to our commitment to quality and operational excellence.
Showcase Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey complex information clearly in your application. Use examples from your past experiences where you’ve successfully communicated with teams or customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Stannah Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Understand the key aspects of PPM performance, LOLER defect management, and first-time fix rates. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and people development. Highlight any experience you have with health and safety compliance, as this is crucial for the role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining complex technical information in simple terms. You might be asked to demonstrate how you'd handle customer queries or complaints, so think about scenarios where you've done this effectively before.
✨Understand the Company Culture
Familiarise yourself with Stannah's values and commitment to quality and operational excellence. Be ready to discuss how your personal values align with theirs. Showing that you understand and appreciate their family-owned ethos can set you apart from other candidates.