At a Glance
- Tasks: Provide excellent customer service and administrative support on weekends.
- Company: Join Stannah, a family-owned company improving access since 1867.
- Benefits: Enjoy competitive pay, profit sharing, and generous holiday leave.
- Other info: Be part of a diverse team in a supportive work environment.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Customer service or admin experience preferred; great phone skills required.
The predicted salary is between 12 - 15 £ per hour.
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today Stannah is a global business; the family is now in its fifth generation and plays a hands‑on role in running the company. Stannah is best known for its stairlifts, but its range also includes lifts, escalators and home lifts, along with maintenance and repair services.
Do you have excellent customer service skills and are looking for a weekend job? We have an exciting opportunity for an out‑of‑hours Weekend Administrator. You will work 14.5 hours a week, between 06:45 and 22:30 on Saturday and Sunday. Bank holidays are shared between the team on a rota basis. This is a 12‑month fixed‑term contract and is not suitable for a candidate wishing to work full‑time in another role.
Responsibilities- Answer phone calls from all customers
- Handle all queries appropriately
- Ensure all calls are logged with the relevant information
- Issue engineers with call outs
- Record and distribute sales enquiries
- Take accurate messages and distribute to the relevant people
- Provide general administration support
- Previous customer service or administration experience
- Excellent telephone manner
- Administration or customer qualification would be desirable
- Competitive salary, paid monthly
- Profit share bonus scheme, paid to all employees every quarter based on group company profits
- 25 days holiday plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension scheme with matched contribution or salary sacrifice
- SimplyHealth Cash Plan for health costs, e.g. dental, optical, physiotherapy and chiropody treatments
- Life assurance scheme
- Long service award scheme with holiday benefit
- Company benefits discount rewards scheme, including shop discounts, hotel discounts, days out and more
- Employee Assistance Programme for well‑being support
- Enhanced maternity and paternity provision
- Free parking
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident, Commended Employer and treat all job applicants fairly and with respect. Our employees are the heart of our business. We work to create a working environment where everyone feels valued. Join our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Weekend Administrator in Dartford employer: Stannah Group
Stannah is an exceptional employer that values its employees and fosters a supportive work culture. As a family-owned business with a rich history, we offer competitive salaries, a profit share bonus scheme, and generous holiday allowances, all while promoting employee well-being through various health plans and support programmes. Working as a Weekend Administrator in Dartford not only provides a meaningful role in enhancing accessibility for our customers but also opens doors for personal growth within a diverse and inclusive community.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Administrator in Dartford
✨Tip Number 1
Get to know the company! Research Stannah and its products, especially their stairlifts and lifts. This will help you tailor your conversation during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since the role involves answering calls and handling queries, try role-playing with a friend. This will help you feel more confident and ready to impress during any phone interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and the role, which could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stannah team. Don’t miss out on this opportunity!
We think you need these skills to ace Weekend Administrator in Dartford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about customer interaction, make sure to highlight your previous experience in customer service. We want to see how you’ve handled queries and provided support in the past!
Keep It Clear and Concise:When writing your application, be straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Make sure to customise your application for the Weekend Administrator role. Mention specific responsibilities from the job description and how your skills match them. We love seeing candidates who take the time to connect their experience with our needs!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stannah Group
✨Know the Company
Before your interview, take some time to research Stannah. Understand their history, values, and the products they offer, especially their stairlifts and other mobility solutions. This will show your genuine interest in the company and help you connect your skills to their mission.
✨Showcase Your Customer Service Skills
As a Weekend Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to demonstrate your telephone manner and how you can effectively communicate with customers.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing multiple calls or logging information accurately. Think of scenarios where you had to prioritise tasks or deal with difficult customers, and explain your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the team. This could be about the training process for new administrators or how the team collaborates during busy weekends. It shows you're engaged and thinking about how you can fit into their culture.
