At a Glance
- Tasks: Provide top-notch customer support and handle queries over the phone.
- Company: Join Stannah, a family-owned company improving lives since 1867.
- Benefits: Enjoy competitive pay, profit sharing, and generous holiday leave.
- Other info: Be part of a diverse team in a supportive work environment.
- Why this job: Perfect weekend role for those seeking flexible hours and valuable experience.
- Qualifications: Customer service or admin experience is a plus; great phone skills required.
The predicted salary is between 12 - 15 £ per hour.
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today Stannah is a global business; the family is now in its fifth generation and plays a hands‑on role in running the company. Stannah is best known for its stairlifts, but its range also includes lifts, escalators and home lifts, along with maintenance and repair services.
Do you have excellent customer service skills and are looking for a weekend job? We have an exciting opportunity for an out‑of‑hours Weekend Administrator. You will work 14.5 hours a week, between 06:45 and 22:30 on Saturday and Sunday. Bank holidays are shared between the team on a rota basis. This is a 12‑month fixed‑term contract and is not suitable for a candidate wishing to work full‑time in another role.
Responsibilities- Answer phone calls from all customers
- Handle all queries appropriately
- Ensure all calls are logged with the relevant information
- Issue engineers with call outs
- Record and distribute sales enquiries
- Take accurate messages and distribute to the relevant people
- Provide general administration support
- Previous customer service or administration experience
- Excellent telephone manner
- Administration or customer qualification would be desirable
- Competitive salary, paid monthly
- Profit share bonus scheme, paid to all employees every quarter based on group company profits
- 25 days holiday plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension scheme with matched contribution or salary sacrifice
- SimplyHealth Cash Plan for health costs, e.g. dental, optical, physiotherapy and chiropody treatments
- Life assurance scheme
- Long service award scheme with holiday benefit
- Company benefits discount rewards scheme, including shop discounts, hotel discounts, days out and more
- Employee Assistance Programme for well‑being support
- Enhanced maternity and paternity provision
- Free parking
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident, Commended Employer and treat all job applicants fairly and with respect. Our employees are the heart of our business. We work to create a working environment where everyone feels valued. Join our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Weekend Admin Specialist — Customer Support in Dartford employer: Stannah Group
Stannah is an exceptional employer that values its employees and fosters a supportive work culture. With a strong focus on employee well-being, we offer competitive salaries, a profit share bonus scheme, and generous holiday allowances, all within a family-owned environment that prioritises inclusivity and personal growth. Join us in Dartford, where you can make a meaningful impact while enjoying a range of benefits designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Admin Specialist — Customer Support in Dartford
✨Tip Number 1
Get to know the company! Research Stannah and its products, especially their stairlifts and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work as a Weekend Administrator at Stannah.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Weekend Admin Specialist — Customer Support in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Weekend Admin Specialist role. Highlight your customer service experience and any relevant admin skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this weekend role. Share your passion for customer support and how you can contribute to making life easier for our customers.
Show Off Your Skills:In your application, don’t forget to showcase your excellent telephone manner and any qualifications you have. We love seeing candidates who can communicate effectively and handle queries with ease!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Stannah Group
✨Know the Company
Before your interview, take some time to research Stannah. Understand their history, products, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples of how you've handled customer queries in the past. Highlight your excellent telephone manner and any relevant experience that demonstrates your ability to provide top-notch service.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical weekend looks like, or how success is measured in this role. This shows you're engaged and serious about the position.
