Company Description
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, improving access for greater convenience and independence. Founded by Joseph Stannah in 1867, we now operate globally, with a range that includes lifts, escalators, and homelifts, as well as maintenance and repair services.
Field Service Manager – Bristol
Stannah is a proud leader in the global lift market, focused on the future and committed to keeping our products at the forefront of safety and innovation. As Field Service Manager you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence.
You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly. This is a great opportunity for an experienced engineer ready to step into a management role or an experienced manager to inspire a team to deliver exceptional service aligned with our values and safety standards.
The successful candidate will be based at our Bristol Service Branch, with travel across the region expected. A full UK driving licence is essential.
Working Hours
Monday‑Thursday 08.00‑16.45 and Friday 08.00‑15.45
Responsibilities
- Efficiently plan engineer workloads
- Manage absence, performance and appraisals for the team
- Ensure compliance with all Health and Safety procedures; conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM records
Qualifications
- Previous experience working within the lift industry or a similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 3 Lift Engineering would be desirable
Benefits
- Market‑aligned salary, paid on a monthly basis
- Profit‑share bonus scheme, paid to all employees every quarter, based on group company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension scheme with matched contribution / salary sacrifice
- SimplyHealth cash plan – claim towards health costs such as dental, optical, physiotherapy, chiropody treatments and more
- Life assurance scheme
- Long‑service award scheme with holiday benefit
- Company benefits discount rewards scheme – includes shop discounts, hotel discounts, days out and more
- Employee assistance programme – workplace initiative to support and enhance well‑being
- Enhanced maternity and paternity provision
- Car allowance
Additional Information
We’d love to hear from an experienced engineer with a solid technical background looking for a new challenge. This Lift Manager role is suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.
Compliance
Stannah Group is an equal‑opportunity employer. We welcome and encourage applications from candidates of all backgrounds, identities and abilities.
We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.
We reserve the right to close this vacancy early if we receive a high number of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
Field Service Manager in Bristol employer: Stannah Group
Stannah is an exceptional employer that values its employees through a supportive work culture and a commitment to their well-being. Located in Andover, the company offers competitive salaries, a profit share bonus scheme, and generous holiday allowances, alongside opportunities for hybrid working after training. With a focus on employee growth and a strong emphasis on community and inclusivity, Stannah provides a rewarding environment for those looking to make a meaningful impact in the manufacturing and engineering sector.
