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- Tasks: Provide essential admin support and ensure smooth operations in a busy service branch.
- Company: Join Stannah, a family-owned company improving access for people since 1867.
- Benefits: Enjoy competitive salary, profit share, 25 days holiday, and health benefits.
- Why this job: Be part of a team that values your contributions and supports your growth.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
- Other info: Dynamic work environment with a focus on employee well-being and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today Stannah is a global business with the family playing a hands-on role in running the company. We are known for our stairlifts, and our range includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
We have an exciting opportunity for a Branch Administrator to join Stannah, based at the Warrington Service Branch. This job involves providing all aspects of administration support to our busy Service Branch. You’ll liaise effectively by telephone, email, and face-to-face with both internal and external customers, always offering a friendly and professional service. You’ll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development.
Your working hours are 09:00 – 17:00 Monday - Thursday and 09:00 – 16:30 on a Friday. This is a great opportunity for an experienced administrator who thrives in a fast-paced, customer-focused environment and enjoys working collaboratively across teams. To be successful as the Branch Administrator, it is essential that you have previous experience in a busy office environment and general administration. Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.
Responsibilities- Provide full administrative support to the branch and service team.
- Maintain strong communication with both internal and external stakeholders.
- Raise and check invoices, handle customer records, and perform general office duties.
- Taking customer calls and dealing with their queries.
- Schedule planned maintenance and liaise directly with customers.
- Promote and ensure Health & Safety compliance across all branch activity.
- Previous experience in a busy administrative role.
- Excellent planning, prioritisation, and organisational skills.
- Proficiency in Microsoft Office and strong data interpretation skills.
- Strong interpersonal and communication abilities.
- Comfortable working under pressure and handling sensitive situations with professionalism.
If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Office Administrator, or Customer Service Administrator, and are looking for a Branch Administrator job in Warrington, please click the Apply Now button or contact us for further information.
Benefits Include- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan, allows you to claim towards health costs.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme.
- Employee Assistance Programme.
- Enhanced maternity and paternity provision.
- Free parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Branch Administrator employer: Stannah Group
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Administrator
✨Tip Number 1
Get to know the company! Research Stannah and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and internal teams, being able to articulate your thoughts clearly and professionally is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experience where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a busy environment like the one at Stannah.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Stannah family.
We think you need these skills to ace Branch Administrator
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your previous experience in busy administrative roles. We want to see how you've juggled tasks and kept everything running smoothly in the past!
Be Personable: Since you'll be liaising with customers and colleagues, let your friendly and professional side shine through in your application. A warm tone can go a long way in showing us you're the right fit for our team.
Tailor Your Application: Take a moment to align your skills and experiences with the specific responsibilities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Stannah Group
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products and services. Familiarise yourself with their stairlifts, lifts, escalators, and homelifts. This knowledge will help you demonstrate your interest in the company and how you can contribute to their mission of improving access for greater convenience.
✨Show Off Your Admin Skills
Be ready to discuss your previous administrative experience in detail. Highlight specific examples where you've successfully managed schedules, handled customer queries, or maintained records. This will show that you have the practical skills needed for the Branch Administrator role.
✨Communication is Key
Since the role involves liaising with both internal and external customers, practice articulating your thoughts clearly. Think of examples where you've effectively communicated in a busy environment, whether over the phone, via email, or face-to-face. This will showcase your strong interpersonal skills.
✨Prepare for Pressure
The job requires working under pressure, so be prepared to discuss how you handle stressful situations. Share specific instances where you've successfully managed tight deadlines or sensitive customer issues while maintaining professionalism. This will reassure them that you're up for the challenge.
