Order Processor Advisor in Andover

Company Overview

Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Founded in 1867, Stannah is now a global business with a fourth‑generation family involvement. Our range of products includes lifts, escalators, and homelifts, and we also provide maintenance and repair services.

Job Description

We have an exciting opportunity for an Order Processor Advisor to join Stannah based at Andover. The role involves delivering post‑order customer care, ensuring all stairlift and homelift orders are accurate, complete, and ready for manufacture while supporting customers throughout the final stage of their purchasing journey.

Schedule: 37 hours a week, Monday to Friday 08:00‑20:00, Saturday and Sunday 09:00‑17:00. Fixed‑term contract covering maternity leave.

Salary: £25,000 moving to £25,500 after successful probation. Hybrid work possible after training and probation.

This role suits someone who enjoys problem‑solving, working with detail, and delivering excellent customer service in a fast‑paced and varied environment. May also support reception by answering phone calls and covering the desk during busy periods.

Desirable experience:

• Customer service or administrative roles involving accuracy and communication, handling complex queries, or working with technical products.

Responsibilities:

• Review all order paperwork to ensure accuracy before processing for manufacture.
• Check complex technical information including engineer drawings, stock availability, and payment details.
• Liaise with internal teams and customers to resolve order queries and issues.
• Work to deadlines while balancing speed and accuracy for customer installations.
• Communicate confidently via phone and email with customers and colleagues.
• Use Excel and internal systems to manage and validate order data.

Qualifications:

• Strong written and verbal communication skills with a friendly, positive approach.
• Excellent attention to detail and ability to work accurately with data.
• Ability to prioritise workload and manage competing deadlines.
• Problem‑solving mindset with examples of overcoming challenges.
• Customer‑focused approach with empathy and active listening skills.
• Experience using Excel and working with systems/data.
• Ability to build relationships with internal teams across the business.

Benefits:

• Competitive salary, paid on a monthly basis.
• Profit share bonus scheme – a proportion of company earnings shared equally among all employees and paid out at regular intervals.
• 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days.
• Pension scheme with matched contribution / salary sacrifice.
• SimplyHealth cash plan covering health costs such as dental, optical, physiotherapy, chiropody, and flu vaccinations.
• Life assurance scheme.
• Long service award scheme, with additional holiday benefit.
• Company benefits discount and rewards scheme which includes shop discounts, hotel discounts, days out and more.
• Employee assistance programme.
• Company sick pay.
• Enhanced maternity and paternity provision.
• Free on‑site parking.

Stannah Group is an equal‑opportunity employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident committed employer and treat all applicants fairly and with respect.

We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.