At a Glance
- Tasks: Manage user queries and IT issues while ensuring top-notch service.
- Company: Join Stannah, a family-owned company making life easier since 1867.
- Benefits: Enjoy a competitive salary, profit share, generous holiday, and health benefits.
- Other info: Be part of a diverse team that values every employee.
- Why this job: Kickstart your IT support career in a collaborative and fast-paced environment.
- Qualifications: Experience in IT support and familiarity with ITSM tools required.
The predicted salary is between 24000 - 27000 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, improving access for greater convenience and independence. We have an exciting opportunity for an IT Service Technician to join Stannah, based at Watt Close, Andover. This job will involve efficiently managing user queries, IT issues, and service requests through our ITSM tool, ensuring SLA compliance, triaging requests, and keeping users updated. You will also support ongoing process improvements through analysis, automation, and knowledge sharing. As the IT Service Technician, you will work 08:30 - 17:15 Monday - Thursday, 08:30 - 13:30 Friday on a permanent contract. This is a great opportunity for someone looking to develop their IT support career within a collaborative and fast-paced environment.
To be successful as the IT Service Technician you should have experience working within an IT environment and using an ITSM tool.
Responsibilities- Act as the first point of contact for support requests from users across multiple locations
- Respond to a variety of incidents and service requests, providing information and support
- Deliver first-line investigation and diagnosis, escalating when required
- Coordinate incident and request resolution with internal teams and third parties
- Process service requests including Joiners/Movers/Leavers procedures
- Strong ability to prioritise and complete tasks under pressure
- Ability to coordinate issue resolution with multiple stakeholders
- Hold a full valid UK Driving Licence
- Flexible to travel to UK and Subsidiaries as requested, sometimes at short notice
- BTEC Diploma in Computing
- Microsoft AZ-900 + SC-900 + MD-102
- Linux+
- CompTIA
- GCSE Maths and English
- ITIL Fundamentals
- Market aligned salary, paid on a monthly basis
- Profit share bonus scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Generous Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allows you to claim towards health costs
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme, includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme, a workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
IT Service Technician in Andover employer: Stannah Group
Stannah is an exceptional employer that values its employees through a supportive work culture and a commitment to their well-being. Located in Andover, the company offers competitive salaries, a profit share bonus scheme, and generous holiday allowances, alongside opportunities for hybrid working after training. With a focus on employee growth and a strong emphasis on community and inclusivity, Stannah provides a rewarding environment for those looking to make a meaningful impact in the manufacturing and engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Technician in Andover
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stannah Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stannah Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stannah Group!
✨Direct Apply to Stannah Group
Let's not forget to apply directly through the Stannah Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Technician in Andover
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stannah Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stannah Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stannah Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
