Stanmore Quality Surfacing Ltd is seeking a Customer Excellence Officer to proactively manage and deliver the best possible customer experience on the contract, driving CSAT performance.
You will pre-communicate with customers ahead of gas works, ensure accurate details including vulnerable/PSR customers, coordinate appliance distribution, promote the KNOCK on-site communication process, and liaise with clients and operations to continually improve service quality.
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Customer Experience Champion — Gas Works CSAT employer: Stanmore Quality Surfacing Ltd
As a Charge Prevention Analyst, you will thrive in a dynamic work environment that prioritises compliance and data-driven decision-making. Our company fosters a culture of continuous improvement, offering robust training and development opportunities to enhance your skills while ensuring a collaborative atmosphere where your insights directly influence operational excellence. Located in a vibrant area, we provide a supportive workplace that values employee contributions and promotes a healthy work-life balance.
Contact Details:
Stanmore Quality Surfacing Ltd Recruitment Team
