Food & Beverage Manager (2027) in Torpoint

Our resort concept is built on providing high-level experiences to our guest.

Our resort provides not only a stunning landscape, but a warm welcoming atmosphere.

Our service is genuine, welcoming and we are here to make our guest experience memorable.

Job Objective

Create an exceptional dining experience for the guests by exhibiting remarkable personal and professional skills and providing exceptional service in a casual and fine dining environment.

Assist in all aspects of service operations while working collaboratively with culinary leadership to execute the desired experience for each guest.

Responsibilities & Tasks

• Provides an exceptional hospitality experience to our guests.
• Works with all employees to provide exceptional hospitality to our guests.
• Interacts with all guests, employees and purveyors in a professional and hospitable manner
• Provides a professional, helpful, safe and courteous work environment for all employees.
• Willingness to participate in all restaurant positions when the opportunity presents itself.
• Ensures a continual educational workplace to all employees
• Maintains the restaurant as a showplace, through cleanliness, organization and ambience
• Works with and through all team management to achieve goals both financial and professional
• Wear a complete clean, designated, wrinkle free uniform and name tag
• Exhibit exceptional job and product knowledge to provide guests with accurate information in all aspects of food, wine, service, and resort information
• Exhibit self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner
• Develops staff members, through opportunities for advancement
• Propagates positive relationships and strong ties to the community
• Protects owner’s investments
• Ensures opening and closing procedures for all positions are adhered to
• Assit in creating schedules and hiring staff for the FOH food and beverage department
• Ensure that Beach Club, Sandpit, and Waterfront dining are properly staffed, that shifts are covered according to business demands and that staff is properly trained
• Orders and receives liquor, beer, wine, non-alcoholic beverages and paper products
• Assists kitchen in ordering and receiving of products
• Manages floor operations regarding service, timing and quality
• Leads departmental meetings with hourly employees
• Assists management in all large party bookings and catering events
• Assists in overseeing the set-up, confirmation and organization of restaurant reservations- assist in creating customer profiles
• Leads/participates in all daily pre-meals and line-ups
• Participates in kitchen line checks, lunch or dinner
• Prepares report at end of shift, which include daily labor, daily food & beverage cost and daily sales
• Take ownership with the Director of FOH of all aspects of restaurant operations and service standards during shift, provide insights to increasing efficiencies and maintaining service standards in the restaurant
• Increases sales through marketing & up sell training
• Assist in training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Complete all applicable paperwork for above responsibilities and submit to HR or department head in a timely manner
• Identifies operational opportunities (i. e. promotions, marketing)
• Managing and weekly policing of P. O. S.
• Exhibit a positive attitude when speaking about guests and fellow employees
• Policies and Procedures
• Ensures team members fully comply with all aspects of the Little Gem Resorts Handbook
• Oversees that all product par stocks are adhered to, ensuring all products are available to our guests
• Restaurant is kept in compliance to all fire and safety regulations to ensure the safety of our guests and employees
• Ensures all staffing level comply with budgets and forecasted business
• Large party booking policy is adhered and complied to
• Enforces proper security procedures are in place to protect employees, guests and company assets
• Alcohol awareness policy is evenly and strictly enforced
• Enforces ownership’s policy on comps, voids and discounts
• Harassment of any type is not to be promoted or tolerated
• Comply with policies and procedures outlined in the company handbook
• Fiscal Accountability
• Assist in controlling food, beverage and labor costs through management
• Works with department head in controlling other expenses through purchase orders
• Assist in managing all weekly and daily inventories
• Manage P. O. S. system, pricing changes and special items
• Approves all comps, voids and discounts
• Manages all banks and cash drops
• Ensures that proper cash handling procedures are followed
• Balances cash on hand with end of day report
• Prepares cash drawers and performs cash drops at end of AM and PM shift
• Costing of weekly schedules for all positions to adhere to budget allocations
• Manage sales & marketing of promotional items
• Protect owner’s assets

Qualifications

• At least 18 years old
• Excellent people skills and outgoing personality
• Team player
• Maintains a current state health card permit
• Must be able to work flexible shifts and schedules, including weekends and holidays
• Must be able to lift and carry at least 50lbs
• Ability to move up to 150 lbs., with wheeled assistance
• Must be able to stand, walk, lift, and bend for long periods of time
• Must be able to demonstrate competency as outlined in the training schedule
• Must be a service minded individual with a positive attitude who truly enjoys helping others
• Must be quick on their feet and adept at handling stressful situations seamlessly
• Must be computer literate
• Must be able to handle criticism
• Must be proactive

One (2) years of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club required.

High school diploma preferred.

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.

Ability to obtain Food Service Sanitation certification.

First Aid and CPR certification preferred.

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Successful applicants will pass pre-employment background check and must be able to satisfy mandated I-9 Document from Homeland Security.

Please note our season is from December - End of July. All employees must be available for the full season.

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