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- Tasks: Lead a dynamic spa team and create exceptional guest experiences.
- Company: Join a luxurious spa environment focused on relaxation and rejuvenation.
- Benefits: Enjoy exclusive discounts, competitive pay, and a vibrant work culture.
- Other info: A fun, supportive team awaits you in a fast-paced, rewarding role.
- Why this job: Be the heart of a tranquil oasis, making a real difference in guests' lives.
- Qualifications: 2+ years in spa management, NVQ Level 3 Beauty Therapy or equivalent.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an enthusiastic and personable team player who will lead our spa team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5‑bubble spa environment and ability to multitask duties.
- Previous experience within a hotel spa management position is ideal.
- Minimum 2 years’ experience in a similar Spa Management position.
- Previous experience in a 5‑bubble Spa or similar environment would be desirable.
- Must have well‑rounded experience and understanding of the operational running of a spa.
- NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification.
- Excellent team work ethic to harmonise and support the team as well as a good sense of humour!
- A passion for customer service and delivering the best.
- A high level of organisation with a keen eye for detail.
- Personable, but friendly and can put guests at ease whilst remaining professional.
As the Spa Manager, you are the orchestrator of exceptional experiences, ensuring each guest is transported to a world of tranquillity and indulgence. You'll be leading a team dedicated to pampering our guests, guiding them through a journey of rejuvenation with a range of luxurious services. This role is your ticket to a dynamic, ever‑changing schedule, where weekdays blend seamlessly into weekends, all in pursuit of creating a haven of relaxation. Embrace the opportunity to curate moments of wellness, balance, and pure bliss for our cherished guests.
Key responsibilities:- To be visible, engaging and hands‑on with the day to day management of the team.
- Responsible for rotas for all staff including holidays / time off.
- Driving to deliver exceptional customer experiences, assisting where needed.
- Assisting promptly and effectively with guest issues or concerns for a seamless service recovery.
- Understanding of the spa software ensures a smooth booking process for all clients.
- Ensuring the diary has been maximised, being aware of offers and promotions and actively selling them to help the spa achieve its financial goals.
- Front of house duties, to step in where necessary to either boost business or in times of staff sickness.
- To be a part of the recruitment process, assisting to locate and hire the very best talent from the local area.
- Assist with the arrangements for the reviewer / mystery shop to be held once per year in relation to our 5‑bubble accreditation.
Benefits: Exclusive Team Member discounted stays and 50% off.
Spa Manager employer: Stanley House
Contact Detail:
Stanley House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa industry. Attend events, join online forums, or even pop into local spas to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your enthusiasm shine through. Be personable and friendly, just like we want our guests to feel at our spa. Remember, they’re looking for someone who can lead a team and create a welcoming atmosphere.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle guest complaints or manage a busy day at the spa. We want to see that you can multitask and keep everything running smoothly, so have some examples ready to share.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s make this happen together!
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the spa industry shine through in your application. We want to see how much you love creating exceptional experiences for guests and leading a team to deliver top-notch service.
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in spa management. We’re looking for that 5-bubble vibe, so include any specific achievements or roles that showcase your ability to maintain high standards.
Craft a Personal Cover Letter: Your cover letter is your chance to connect with us on a personal level. Share your journey in the spa world, your management style, and how you plan to bring joy and relaxation to our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stanley House
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the spa's services, ethos, and any recent news or changes. This shows your genuine interest and helps you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
Be ready to discuss your previous management experiences, especially in a spa environment. Share specific examples of how you've motivated your team, handled challenges, and ensured exceptional customer service.
✨Demonstrate Your Attention to Detail
Since the role requires a high level of detail orientation, prepare to discuss how you maintain standards in a busy environment. Bring up instances where your keen eye for detail made a difference in guest experiences.
✨Bring Your Passion for Customer Service
Express your enthusiasm for creating memorable experiences for guests. Share stories that highlight your commitment to customer satisfaction and how you’ve gone above and beyond to ensure guests leave happy.