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- Tasks: Lead a dynamic spa team to create exceptional guest experiences.
- Company: Join a prestigious hotel known for its luxurious spa services.
- Benefits: Enjoy exclusive discounts, competitive pay, and continuous development opportunities.
- Other info: Flexible schedule with opportunities for career growth and recognition.
- Why this job: Be the orchestrator of relaxation and wellness in a vibrant environment.
- Qualifications: 2+ years in spa management with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an enthusiastic and personable team player who will lead our spa team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5‑bubble spa environment and ability to multitask duties. Previous experience within a hotel spa management position is ideal.
- Minimum 2 years’ experience in a similar Spa Management position
- Previous experience in a 5‑bubble Spa or similar environment would be desirable
- Must have well‑rounded experience and understanding of the operational running of a spa
- NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
- Excellent team work ethic to harmonise and support the team as well as a good sense of humour!
- A passion for customer service and delivering the best
- A high level of organisation with a keen eye for detail
- Personable, but friendly and can put guests at ease whilst remaining professional
Imagine stepping into a realm where relaxation and rejuvenation take centre stage. As the Spa Manager, you are the orchestrator of exceptional experiences, ensuring each guest is transported to a world of tranquillity and indulgence. Picture a day that begins with the aromas of essential oils and the promise of serenity. You will be leading a team dedicated to pampering our guests, guiding them through a journey of rejuvenation with a range of luxurious services. This role is your ticket to a dynamic, ever‑changing schedule, where weekdays blend seamlessly into weekends, all in pursuit of creating a haven of relaxation. Embrace the opportunity to curate moments of wellness, balance, and pure bliss for our cherished guests.
Key responsibilities:
- To be visible, engaging and hands‑on with the day to day management of the team
- Responsible for rotas for all staff including holidays / time off
- Driving to deliver exceptional customer experiences, assisting where needed
- Assisting promptly and effectively with guest issues or concerns for a seamless service recovery
- Understanding of the spa software ensures a smooth booking process for all clients
- Ensuring the diary has been maximised, being aware of offers and promotions and actively selling them to help the spa achieve its financial goals
- Front of house duties, to step in where necessary to either boost business or in times of staff sickness
- To be a part of the recruitment process, assisting to locate and hire the very best talent from the local area
- Assist with the arrangements for the reviewer / mystery shop to be held once per year in relation to our 5‑bubble accreditation
Benefits:
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Team member of the month – £100 and Team member of the year – £500
- Uniform provided
- Competitive pay and package including incentives
- Additional annual leave and family leave
- Additional pension contribution
Compensation: Competitive salary
Spa Manager in Blackburn employer: Stanley House
Contact Detail:
Stanley House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Blackburn
✨Tip Number 1
Get to know the spa environment before your interview. Visit the spa, chat with staff, and soak up the vibe. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Show off your personality! As a Spa Manager, being personable is key. During interviews, let your upbeat nature shine through and share stories that highlight your customer service skills and team spirit.
✨Tip Number 3
Prepare to discuss your experience in detail. Be ready to talk about how you've managed teams, handled guest concerns, and maximised bookings in previous roles. We want to see how your past experiences align with our spa's goals.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Manager in Blackburn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through! We want to see your passion for customer service and creating exceptional experiences for guests. Share specific examples of how you've made a difference in previous roles.
Be Detail-Oriented: Since attention to detail is key in maintaining our 5-bubble spa environment, make sure your application reflects this. Double-check for any typos or errors, and ensure your experience aligns with what we’re looking for. A polished application shows us you care!
Highlight Relevant Experience: Make it easy for us to see why you're the perfect fit by clearly outlining your relevant experience in spa management. If you've worked in a similar environment before, mention it! We love seeing candidates who understand the operational running of a spa.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy and ready to embrace our spa's digital tools!
How to prepare for a job interview at Stanley House
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your previous roles where you went above and beyond to ensure guest satisfaction. This will demonstrate that you truly understand the importance of creating a relaxing and enjoyable environment.
✨Highlight Your Team Leadership Skills
As a Spa Manager, you'll be leading a team, so it's crucial to showcase your leadership abilities. Talk about your experience in managing staff, handling rotas, and fostering a positive team atmosphere. Mention any strategies you've used to motivate your team and ensure everyone is working harmoniously.
✨Demonstrate Your Attention to Detail
Given the high standards of a 5-bubble spa, it's essential to highlight your detail orientation. Prepare to discuss how you've maintained quality in previous roles, whether through operational processes or guest interactions. Bring up any relevant qualifications, like your NVQ Level 3, to reinforce your expertise.
✨Be Ready to Discuss Operational Knowledge
Familiarise yourself with the operational aspects of running a spa, including software systems and financial goals. Be prepared to talk about how you've maximised bookings and promoted services in past positions. This will show that you have a well-rounded understanding of what it takes to run a successful spa.