At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences and ensure smooth operations.
- Company: Award-winning boutique hotel in the beautiful Ribble Valley countryside.
- Benefits: Enjoy discounts, extra leave, and a supportive work environment focused on wellbeing.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real impact in the hospitality industry.
- Qualifications: Experience in Front Office leadership and a passion for exceptional service.
The predicted salary is between 31500 - 38500 £ per year.
Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
We're looking for an experienced and motivated Front Office Manager to lead our Front Office team, ensuring exceptional guest experiences from arrival through to departure. This is a key leadership role responsible for driving service standards, supporting team development and ensuring the Front Office operation runs smoothly and efficiently. If you're passionate about hospitality, enjoy leading people and thrive in a guest-focused environment, we'd love to hear from you.
Why Join Us?
- Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
- 50% food and beverage discount
- Employee Assistance Programme and wellbeing support
- Hapi discounts platform
- Long Service Recognition Awards
- Recognition and reward programmes
- Five additional days annual leave from day one
- Enhanced family-friendly benefits
- Learning and development opportunities
The Opportunity
As Front Office Manager, you will be responsible for leading the Front Office operation, ensuring guests receive a warm welcome, exceptional service and a seamless experience throughout their stay. You'll lead and develop the Front Office team, oversee operational performance and work closely with other departments to deliver outstanding guest satisfaction. Your role will be central to creating positive first and last impressions while ensuring the department operates efficiently and effectively.
What You'll Be Doing
- Lead the day-to-day operation of the Front Office department
- Recruit, train, coach and develop Front Office team members
- Ensure exceptional guest service is delivered consistently
- Support the achievement of guest satisfaction and quality targets
- Manage departmental rotas, resources and operational requirements
- Handle guest feedback and resolve issues professionally and effectively
- Ensure compliance with brand, company and operational standards
- Monitor departmental performance and identify opportunities for improvement
- Work collaboratively with other departments to deliver a seamless guest experience
- Support revenue opportunities through effective room inventory and upselling practices
What We're Looking For
- Previous experience in a Front Office leadership role within hospitality
- Passion for delivering exceptional guest experiences
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Strong organisational and problem-solving skills
- Ability to remain calm and effective in a fast-paced environment
- Good commercial awareness and understanding of hotel operations
- Positive, proactive and guest-focused approach
About leaf HOSPITALITY
leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK. Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities. Everything we do is guided by one principle: be EXCELLENT.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
Front Office Manager in Blackburn employer: Stanley-House-Hotel-
At Stanley House Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises team engagement and personal development. With competitive benefits such as enhanced family-friendly policies, additional annual leave, and a commitment to diversity and inclusion, we empower our employees to thrive in their roles while creating memorable dining experiences for our guests in the stunning Ribble Valley countryside.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Blackburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stanley-House-Hotel-. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stanley-House-Hotel-
Don't be shy about reaching out to Stanley-House-Hotel- directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Blackburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stanley-House-Hotel- and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stanley-House-Hotel-
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
