At a Glance
- Tasks: Lead a hotel team to deliver exceptional guest experiences and drive business performance.
- Company: Join Leaf HOSPITALITY, a leader in the hotel management industry.
- Benefits: Enjoy competitive salary, discounts, and ongoing development opportunities.
- Other info: Dynamic environment with a focus on excellence and community engagement.
- Why this job: Make a real impact in hospitality while building high-performing teams.
- Qualifications: Previous senior hotel leadership experience and strong commercial awareness required.
The predicted salary is between 50000 - 65000 £ per year.
Leaf HOSPITALITY is seeking a commercially minded and people-focused General Manager to lead one of our hotels. Reporting to the Chief Operating Officer, this is an opportunity for a hotel leader who enjoys building high-performing teams, driving standards, and delivering exceptional guest experiences while improving overall business performance.
As General Manager, you will have responsibility for the operational and financial performance of the Hotel & Spa, leading the senior leadership team and ensuring every department is aligned to deliver outstanding service, strong commercial results and a positive team culture.
About You
- Previous senior hotel leadership experience as a General Manager, Hotel Manager or Operations Manager within a quality hotel environment.
- Strong commercial awareness with experience driving revenue growth and business performance.
- Significant Food & Beverage, banqueting and Spa experience.
- Excellent financial management skills, including budgeting, forecasting and cost control.
- A track record of developing, coaching and retaining high-performing teams.
- Strong knowledge of health, safety and compliance requirements.
- The ability to build strong relationships with owners, colleagues, guests and the local community.
- A hands-on leadership style with a passion for hospitality and service excellence.
Key Responsibilities
- Lead the overall operation and performance of the hotel.
- Inspire, coach and develop the senior leadership team.
- Drive commercial performance and identify opportunities for growth.
- Maintain exceptional guest satisfaction and service standards.
- Ensure robust financial controls, forecasting and business planning.
- Lead regular business reviews and performance meetings.
- Oversee major events and key operational activities.
- Act as an ambassador for the hotel within the local market and community.
What We Offer
- Competitive salary and benefits package.
- Team Member discounted stays across the leaf HOSPITALITY portfolio.
- 50% discount on food and beverage.
- Ongoing learning and development opportunities.
- 24/7 Employee Assistance Programme.
- Enhanced annual leave and family leave benefits.
- Additional pension contribution.
- Long-service recognition award of up to £500.
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
General Manager in Blackburn employer: Stanley House Hotel & Spa
Leaf HOSPITALITY is an exceptional employer that prioritises a people-focused work culture, offering competitive salaries and a comprehensive benefits package, including discounted stays and food. With a strong commitment to employee growth through ongoing learning opportunities and a supportive environment, this role as General Manager provides the chance to lead a high-performing team while making a significant impact on guest experiences and business performance in a vibrant hotel setting.
Contact Details:
Stanley House Hotel & Spa Recruitment Team
