At a Glance
- Tasks: Manage day-to-day operations of meetings and events at a stunning country hotel.
- Company: Award-winning boutique hotel in the beautiful Ribble Valley.
- Benefits: Competitive pay, exclusive discounts, continuous learning, and service bonuses.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make memorable experiences for guests.
- Qualifications: Proven experience in hotel events and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred's Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
What we’re looking for: You will oversee the day-to-day running of the meetings, events and conference business across the hotel. The successful candidate will have proven experience in a hotel events background, ideally branded hotels. You will be able to demonstrate your ability to successfully manage a conference and events operation. You will have strong leadership skills ensuring the team are well equipped and trained to a high standard.
Day in the life of: You will have a hands-on approach and be present during all key operational periods. Building relationships will be at the forefront of your skill set, ensuring excellent communication and service to all hotel clientele. You will be tasked with ensuring all standards of practice are in place for the department and reviewed on a regular basis, ensuring these are challenged when not performing well.
Example key responsibilities:
- Oversee the labour costs ensuring this is controlled, producing staff rotas in a timely manner.
- Ensuring appropriate levels are maintained to produce an excellent service.
- Ensuring stock and wastage are controlled and levels are maintained.
- Providing the relevant training to support.
- Review of all BEO's, food menus, room layouts and supplier information prior to the event taking place.
- Overall responsibility for the successful operation of all events.
- Line management responsibilities, promoting and facilitating the ongoing development of the team.
- Carrying out regular reviews with team members alongside hosting department meetings.
- Overall accountability for the department's performance during any internal and external auditing.
- Ensure company policies and mandates including Food Hygiene, Cash Handling, Health & Safety, Manual Handling etc. are adhered to at all times whilst ensuring the team also complies with such policies.
What you’ll get in return:
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the month - £100 and Team Member of the year - £500
This hotel is managed by leafHOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
M&E Operations Manager in Caerphilly employer: Stanley House Hotel and Spa
Stanley House Hotel & Spa is an exceptional employer that prioritises both guest satisfaction and employee development. With a strong focus on team growth, we offer competitive salaries, comprehensive benefits, and a collaborative work culture that fosters creativity and excellence in service. Located in a picturesque setting, our hotel provides unique opportunities for career advancement and the chance to be part of a dedicated team committed to delivering memorable dining experiences.
Contact Details:
Stanley House Hotel and Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land M&E Operations Manager in Caerphilly
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stanley House Hotel and Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stanley House Hotel and Spa
Don't be shy about reaching out to Stanley House Hotel and Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace M&E Operations Manager in Caerphilly
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stanley House Hotel and Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stanley House Hotel and Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
