Restaurant General Manager in Blackburn

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

As the Restaurant Manager, you will be required to oversee the Restaurant department and food and beverage team. Your key focus and skills need to be driving the highest service standards, training, building the team to deliver this and ensuring we consistently beat targets.

This role will ensure that all aspects of the department are running smoothly and according to hotel standards. The successful candidate will ensure communication and relationships between the front of house and back of house departments are harmonious, respectful and strong.

Example key responsibilities:

• Line Management responsibilities for the department, promoting and facilitating ongoing development and ensuring low turnover high performance.
• Oversee the labour costs ensuring this is controlled, producing staff rotas in line with the payroll budget.
• Ensuring stock and wastage is controlled and levels are maintained, providing the relevant training to support this.
• Oversee the day to day operations of the department.
• Review and management of guest feedback, including all branded platforms and social media feedback, ensuring appropriate action and responses are taken.
• Overall understanding of the department staffing structure and appropriate levels are maintained to produce an excellent service.
• Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation, including regular communication with the hotel’s Kitchen Brigade.
• Responsible for promoting a positive culture driven by the team.
• Management of the Restaurant booking system, email correspondence, and response to social media feedback platforms.
• Monitoring of customer feedback, implementing change and training with the team and product where appropriate.
• Accountability for financial takings of the departments ensuring the team are compliant and up to date with all cash handling procedures.
• Continual review of the department food and beverage offerings, ensuring the department offerings are up to date and relevant to current trends.
• Producing reports, data and information for the account or business review.
• Handling any escalated customer complaints or queries in a swift and professional manner.
• Organising pre-shift briefs for the department and delegating tasks where necessary.
• Ensuring the team are conducting a thorough open and closedown of their areas each time.
• Training and coaching new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with hotel and brand standards.
• Ensuring all health and safety and licensing laws, policies procedures are adhered to at all times.
• Attendance during all required hotel operations meetings.
• Responsible for continuous and strong relations with the executive Head Chef, taking part in senior food and beverage team meetings.
• Hands on approach to the running of the departments, ensuring presence on the floor during all key periods of service.
• Taking a key role in the planning and execution of department events throughout the year.

This list is not exclusive, there may be additional duties required in this role.

What you’ll get in return:

• Competitive pay and package.
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
• Continuous learning & development opportunities.
• Free access to 24/7 employee assistance programme.
• Additional annual leave and family leave.
• Service bonus for 5 and 10 years up to £1K.
• Team Member of the Month - £100 and Team Member of the Year - £500.

This hotel is managed by leafHOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.