At a Glance
- Tasks: Lead the reception and nights teams, ensuring exceptional guest experiences.
- Company: Join Stanley House Hotel & Spa, an award-winning boutique hotel in the beautiful Ribble Valley.
- Benefits: Enjoy competitive pay, exclusive discounts, continuous learning, and a supportive work environment.
- Other info: Flexible shifts, hands-on role, and potential for career advancement within a reputable hotel group.
- Why this job: Be part of a dynamic team that values excellence and offers growth opportunities in hospitality.
- Qualifications: Previous supervisory experience in hospitality, strong leadership, and customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
Front Office Manager
Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
Lead with Purpose. Create Memorable Guest Experiences.
We're looking for an experienced and motivated Front Office Manager to lead our Front Office team, ensuring exceptional guest experiences from arrival through to departure.
This is a key leadership role responsible for driving service standards, supporting team development and ensuring the Front Office operation runs smoothly and efficiently.
If you're passionate about hospitality, enjoy leading people and thrive in a guest-focused environment, we'd love to hear from you.
Why Join Us?
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Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
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50% food and beverage discount
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Employee Assistance Programme and wellbeing support
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Hapi discounts platform
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Long Service Recognition Awards
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Recognition and reward programmes
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Five additional days annual leave from day one
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Enhanced family-friendly benefits
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Learning and development opportunities
The Opportunity
As Front Office Manager, you will be responsible for leading the Front Office operation, ensuring guests receive a warm welcome, exceptional service and a seamless experience throughout their stay.
You'll lead and develop the Front Office team, oversee operational performance and work closely with other departments to deliver outstanding guest satisfaction.
Your role will be central to creating positive first and last impressions while ensuring the department operates efficiently and effectively.
What You'll Be Doing
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Lead the day-to-day operation of the Front Office department
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Recruit, train, coach and develop Front Office team members
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Ensure exceptional guest service is delivered consistently
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Support the achievement of guest satisfaction and quality targets
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Manage departmental rotas, resources and operational requirements
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Handle guest feedback and resolve issues professionally and effectively
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Ensure compliance with brand, company and operational standards
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Monitor departmental performance and identify opportunities for improvement
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Work collaboratively with other departments to deliver a seamless guest experience
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Support revenue opportunities through effective room inventory and upselling practices
What We're Looking For
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Previous experience in a Front Office leadership role within hospitality
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Passion for delivering exceptional guest experiences
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Strong leadership and team development skills
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Excellent communication and interpersonal abilities
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Strong organisational and problem-solving skills
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Ability to remain calm and effective in a fast-paced environment
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Good commercial awareness and understanding of hotel operations
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Positive, proactive and guest-focused approach
About leaf HOSPITALITY
leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.
Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.
Everything we do is guided by one principle:
be EXCELLENT.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
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Front Office Manager in Blackburn employer: Stanley House Hotel and Spa
Stanley House Hotel & Spa is an exceptional employer that prioritises both guest satisfaction and employee development. With a strong focus on team growth, we offer competitive salaries, comprehensive benefits, and a collaborative work culture that fosters creativity and excellence in service. Located in a picturesque setting, our hotel provides unique opportunities for career advancement and the chance to be part of a dedicated team committed to delivering memorable dining experiences.
Contact Details:
Stanley House Hotel and Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Blackburn
✨Tip Number 1
Familiarise yourself with the hotel management systems, particularly Alacer, as this is crucial for the Front Office Manager role. Consider taking online courses or tutorials to enhance your proficiency, which will demonstrate your commitment and readiness to excel in the position.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in front office operations. Attend local hospitality events or join relevant online forums to connect with others and gain insights that could give you an edge during interviews.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or resolved conflicts, as these experiences are key to the Front Office Manager position.
✨Tip Number 4
Research Stanley House Hotel & Spa thoroughly, including its services, values, and recent news. This knowledge will not only help you tailor your approach but also show your genuine interest in becoming a part of their team, making you a more appealing candidate.
We think you need these skills to ace Front Office Manager in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your leadership skills and customer service achievements to align with the requirements of the Front Office Manager position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your interpersonal skills. Mention specific experiences where you successfully managed a team or resolved guest complaints, demonstrating your suitability for the role.
Highlight Relevant Skills:In your application, clearly outline your proficiency in hotel management systems and reservation software. Provide examples of how you've used these tools to enhance guest experiences or improve operational efficiency.
Showcase Your Flexibility:Mention your willingness to work shifts, including evenings and weekends, as this is a key requirement for the role. Highlight any previous experience in similar environments to reinforce your adaptability.
How to prepare for a job interview at Stanley House Hotel and Spa
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for working with people and how you’ve positively impacted guest experiences in previous roles.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss situations where you motivated your colleagues, resolved conflicts, or improved team performance, as this role requires strong leadership abilities.
✨Familiarise Yourself with Hotel Management Systems
Since proficiency in hotel management systems is crucial, take some time to research and understand the Alacer system mentioned in the job description. Being able to discuss your experience with similar systems will show your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or operational challenges. Think of specific scenarios from your past experiences where you successfully handled difficult situations and be ready to share those stories.
