At a Glance
- Tasks: Drive automation and improve customer journeys in a dynamic banking transformation programme.
- Company: Leading banking client focused on innovation and efficiency.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working environment with a focus on continuous improvement.
- Why this job: Make a real impact on customer experience while utilising your Six Sigma expertise.
- Qualifications: Lean Six Sigma qualified with experience in KYC/CDD and stakeholder management.
The predicted salary is between 51750 - 63250 £ per year.
Our banking client is looking for an experienced Process Improvement Specialist (Six Sigma Qualified) with specific experience in CDD, KYC and Customer journey. In summary, a large, group based, transformation programme is now in-flight looking to drive automation, digital service improvement and efficiencies end to end.
As part of this programme, they require an experienced Process Improvement Specialist with direct knowledge of customer journey improvement covering digitization/automation, improved due diligence (CDD KYC etc). Hybrid/remote role working from home with occasional need to be in office (assume 2 days per week initially) c. £700 per day (inside IR35).
Key experience and skills:- Using your expertise in Lean and Six Sigma methodologies, you will develop continuous improvement capabilities across the programme, as required.
- Lean Six Sigma qualified with proven experience leading complex business improvement and change initiatives.
- Specific experience in supporting KYC/CDD and Customer Journey programmes within Retail Banking.
- Excellent stakeholder management skills, ability to influence across various functions and levels.
Process Improvement Specialist employer: Stanley House Consulting
Join a leading banking institution that prioritises innovation and employee development, offering a dynamic work culture where your expertise in process improvement will directly contribute to transformative projects. With a hybrid working model, you can enjoy the flexibility of remote work while collaborating with talented professionals in a supportive environment that fosters continuous learning and growth. This role not only provides competitive compensation but also places you at the forefront of enhancing customer experiences through automation and digital service improvements.
