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For Companies At a Glance
- Tasks: Be the go-to person for customer and agent enquiries, handling claims and logistics.
- Company: Join a supportive team in a dynamic office environment in Spennymoor.
- Benefits: Enjoy a competitive salary, benefits, and access to professional development.
- Other info: Great opportunity for career growth and learning in a collaborative setting.
- Why this job: Make a real difference by helping customers and agents every day.
- Qualifications: Experience in administration and strong interpersonal skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Position Overview
Agent Support Coordinator located in Spennymoor. Permanent full time, Monday-Friday. Hours: Monday‑Thursday 08:00–16:30, Friday 08:00–15:30. In this office‑based role you will be the first point of contact for customers and agents, handling enquiries via phone and email, processing warranty claims and managing transport and repair logistics. You will log data and resolve invoice queries using Salesforce, SAP and CFIN, and support technicians and the After Sales Service Team with updates, chase repairs and technical queries. You will also deliver quotes, handle customer complaints and ensure compliance with standard operating procedures.
Responsibilities
- Act as the first point of contact for customers and agents via phone and email.
- Process warranty claims and manage transport and repair logistics.
- Log data and resolve invoice queries using Salesforce, SAP and CFIN.
- Collaborate with technicians and the After Sales Service Team to provide updates, chase repairs and support technical queries.
- Deliver quotes, handle customer complaints and ensure compliance with SOPs.
Qualifications
- Experience working in an administration/coordination capacity.
- Strong interpersonal skills and ability to build and maintain relationships.
- Working knowledge of Microsoft Office.
- Experience with SAP or comparable systems (desirable).
Benefits
- Competitive salary and benefits in line with the location.
- Access to professional development resources and learning opportunities.
Agent Support Coordinator in Spennymoor employer: Stanley Black & Decker Inc.
Contact Detail:
Stanley Black & Decker Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Support Coordinator in Spennymoor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be the first point of contact, being clear and friendly is key. Try role-playing with a friend to get comfortable handling enquiries and complaints.
✨Tip Number 3
Brush up on your Salesforce and SAP knowledge. If you’re not familiar with these systems, check out some online tutorials. Being able to talk confidently about how you can use these tools will definitely give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Agent Support Coordinator in Spennymoor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and coordination. We want to see how your skills match the role of Agent Support Coordinator, so don’t be shy about showcasing your interpersonal skills and any experience with systems like SAP.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Be sure to mention your experience with customer service and handling enquiries, as that’s key for us.
Showcase Your Tech Skills: Since you'll be using Salesforce, SAP, and CFIN, it’s important to mention any experience you have with these systems. If you’ve worked with similar software, let us know! We love seeing tech-savvy candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stanley Black & Decker Inc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Agent Support Coordinator. Familiarise yourself with handling enquiries, processing warranty claims, and using systems like Salesforce and SAP. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Interpersonal Skills
Since this role involves being the first point of contact for customers and agents, it's crucial to demonstrate your strong interpersonal skills. Prepare examples of how you've built relationships in previous roles or handled customer complaints effectively. This will highlight your ability to connect with others and resolve issues.
✨Brush Up on Technical Knowledge
Given that you'll be supporting technicians and dealing with technical queries, it’s a good idea to brush up on relevant technical knowledge. If you have experience with SAP or similar systems, be ready to discuss it. If not, do some research to show your willingness to learn and adapt.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding a good fit for both you and the company.