At a Glance
- Tasks: Repair and refurbish tools while delivering top-notch service at our National Service Centre.
- Company: Join Stanley Black & Decker, a global leader in tools and innovation.
- Benefits: Enjoy competitive salary, discounts on tools, and continuous professional development.
- Other info: Be part of a diverse team that values growth, learning, and giving back.
- Why this job: Make a real impact while working with iconic brands like DEWALT and STANLEY.
- Qualifications: Technical background and problem-solving skills are a plus; training provided.
The predicted salary is between 25000 - 30000 £ per year.
The Role: National Service Centre (NSC) Technician
Location: Spennymoor, on-site
Employment: Permanent
To deliver a consistently high standard of repair and refurbishment within the National Service Centre (NSC), supporting warranty and chargeable repairs, reconditioned tool activity, and service excellence across Stanley Black & Decker’s leading brands, including DEWALT, STANLEY, and BLACK+DECKER.
What You’ll Do:
- Consistently strive to provide a first fix resolution to all tools received into the National Service Centre.
- Embrace continuous learning about the technical know-how of repair tools across the various brands under the Stanley Black & Decker umbrella.
- Be flexible in switching between the various repair functions within the NSC.
- Help assist others within the business with technical and repair support.
- Support other areas of the business outside of the NSC.
- Achieve any individual performance targets and objectives set.
- Be willing to embrace change within the NSC.
- Build and maintain relationships with internal stakeholders including the National Service Centre Administration Team, the wider After Sales Service Team, Engineering, Product Management and Quality Teams.
- Comply with any standard operating procedures and computer system requirements within the National Service Centre.
- Ensure that all Environmental, Health and Safety (EHS) requirements on site are complied with.
The Person:
You always strive to do a good job. You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also:
- Have a positive, professional, and flexible approach to work, with a strong can-do attitude.
- Possess strong interpersonal and communication skills, with the ability to build effective relationships and work collaboratively within a close-knit team.
- Have broad technical capability, with strong problem-solving skills and the ability to manage varied and complex tasks to meet business requirements.
- Have working experience of Microsoft Office & SAP (beneficial but not required).
- Have a technical background with experience working in a similar technical role.
The Details:
An attractive salary & benefits package, discounts on Stanley Black & Decker tools and other partner programs, and excellent opportunities for continuous professional development.
And More:
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet.
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university.
Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done.
Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
National Service Centre Technician employer: Stanley Black & Decker Inc.
At Stanley Black and Decker, we pride ourselves on being an excellent employer, offering a dynamic work environment where safety and quality are paramount. Our culture fosters continuous improvement and employee growth, with comprehensive training programs and opportunities for advancement within the manufacturing sector. Located in a vibrant area, we provide competitive salaries and unique benefits that reflect our commitment to our employees' well-being and professional development.
Contact Details:
Stanley Black & Decker Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land National Service Centre Technician
✨Join Local Manufacturing Groups
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like Stanley Black & Decker Inc., apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace National Service Centre Technician
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Stanley Black & Decker Inc. specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Stanley Black & Decker Inc.
✨Know Your Manufacturing Processes
Before you walk into the interview with Stanley Black & Decker Inc., brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Stanley Black & Decker Inc. value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
