At a Glance
- Tasks: Assist customers via phone, email, and chat while managing administrative tasks.
- Company: Join a global leader in tools and innovation with a diverse team.
- Benefits: Attractive salary, discounts on products, and professional development opportunities.
- Other info: Enjoy a supportive workplace that values growth, learning, and giving back.
- Why this job: Make a real impact by helping customers and contributing to beloved brands.
- Qualifications: Customer service experience, strong communication skills, and GCSE education.
The predicted salary is between 25000 - 28500 £ per year.
Location: Maidenhead, Berkshire, UK
Work Arrangement: Office based, Maidenhead
Employment: Permanent
Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™.
The Job:
As a Customer Service Representative, you will focus on responding appropriately to phone calls, web inquiries, emails, and chat requests from internal and external customers regarding the Stanley Black & Decker suite of products, as well as handling administrative tasks resulting from those interactions.
What you’ll do:
- Handle incoming customer and partner enquiries via phone and email, ensuring queries are resolved promptly, accurately, and logged correctly.
- Process incoming documents and complete administrative tasks to support efficient after-sales service operations.
- Build strong relationships with internal and external customers.
- Record, manage, and maintain accurate case information within Salesforce.
- Develop knowledge of key brand product portfolios.
About You:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:
- A customer service professional with experience delivering excellent support.
- An outstanding communicator with a professional telephone manner and the ability to handle a wide range of customer enquiries professionally, clearly, and with care.
- Highly organised, with strong time management skills and the ability to manage priorities effectively throughout the day.
- Educated to GSCE level (Including English and Maths).
- Working experience with Microsoft Office Suite is required, while experience using SAP/Salesforce/Five9 is advantageous but not essential.
The Details:
You’ll receive a great benefits plan, including:
- An attractive salary & benefits package.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Excellent opportunities for continuous professional development.
And More:
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world.
Customer Service Representative in Maidenhead employer: Stanley Black & Decker Inc.
At Stanley Black and Decker, we pride ourselves on being an excellent employer, offering a dynamic work environment where safety and quality are paramount. Our culture fosters continuous improvement and employee growth, with comprehensive training programs and opportunities for advancement within the manufacturing sector. Located in a vibrant area, we provide competitive salaries and unique benefits that reflect our commitment to our employees' well-being and professional development.
Contact Details:
Stanley Black & Decker Inc. Recruitment Team
