Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch service and build strong relationships with customers.
- Company: Join a dynamic team at Stanley Black & Decker in Northampton.
- Benefits: Enjoy a discretionary bonus, 25 days leave, and exclusive discounts.
- Other info: Hybrid work model with opportunities for growth in a thriving company.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Fluent English, MS Excel skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Brackmills, Northampton, UK
Work Arrangement: Hybrid, some office days as required
Employment: Permanent
Role Overview
As the Business Care Partner, you will deliver industry-leading service while building excellent working relationships with our customers.
Responsibilities
- Respond to communication from both internal and external customers in a timely and accurate manner.
- Manage orders and process credits on time and accurately.
- Consult with Distribution Centers and Carriers to resolve issues.
- Use product and process knowledge (which will be taught) to resolve relevant issues.
- Continuously work to improve levels of service tailored to individual customers.
- Download weekly orders and manipulate fulfilled orders via MS Excel.
- Work with customer portals to manage query resolution.
Qualifications
- Fluent English (spoken and written).
- Proficiency in MS Excel and SAP is highly desirable.
- Prior experience in a customer service role.
- Strong interpersonal and communication skills, with a customer-focused and solution-oriented approach.
- Ability to adapt to change and work effectively in a dynamic, growing organization.
Benefits
- Discretionary bonus
- 25 days annual leave + bank holidays increasing with length of service.
- Discounts on Stanley Black
Business Care Partner employer: Stanley Black & Decker Inc.
Contact Detail:
Stanley Black & Decker Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Care Partner
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that Business Care Partner role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just another candidate, but someone who truly understands their values and is excited about contributing to their success.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, we suggest doing mock interviews with friends or family to nail down your interpersonal skills and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Business Care Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Care Partner role. Highlight your customer service experience and any relevant knowledge of MS Excel and SAP, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since strong communication is vital for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your interpersonal skills in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stanley Black & Decker Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Excel and SAP before the interview. Familiarise yourself with common functions and features, as well as how they relate to managing orders and resolving customer queries. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer issues or improved service levels. Think about specific situations where your communication skills made a difference. This will help demonstrate your customer-focused approach and problem-solving abilities.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Practice articulating your thought process and solutions clearly. This will showcase your ability to think on your feet and adapt to changing situations, which is crucial for a Business Care Partner.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, team dynamics, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.