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For Companies At a Glance
- Tasks: Support clients daily, manage portfolios, and handle queries with professionalism.
- Company: Join the Everywhen family, a supportive and inclusive workplace.
- Benefits: 26 days holiday, career progression, mental wellbeing support, and volunteering opportunities.
- Other info: Diversity and inclusion are at our core; bring your whole self to work.
- Why this job: Make a real impact by building relationships and helping clients succeed.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.
Criteria
- Background in Insurance - Either at an Insurer or Broker is preferred but not essential.
Essential
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective team working skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.
Benefits
- Holiday entitlement of 26 days plus bank holidays increasing with length of service
- Opportunity to progress your career across the entire Everywhen family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Account Handler in London employer: Stanhope Cooper
Contact Detail:
Stanhope Cooper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client handling and problem-solving. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Show off your proactive attitude! During interviews, share specific examples of how you've taken initiative in past roles. This will demonstrate that you’re not just a team player but also someone who can drive results independently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Everywhen family.
We think you need these skills to ace Account Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Account Handler role. Highlight any relevant insurance background, even if it's not extensive, and showcase your communication and organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your proactive attitude and attention to detail make you a perfect fit for our team.
Showcase Your Interpersonal Skills: As an Account Handler, you'll be the first point of contact for clients and providers. Make sure to mention any experiences where you've successfully built relationships or resolved issues, as this will demonstrate your ability to handle queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Everywhen family!
How to prepare for a job interview at Stanhope Cooper
✨Know Your Portfolio
Before the interview, make sure you understand the basics of account handling and the specific portfolio you'll be managing. Familiarise yourself with common client queries and issues that may arise, so you can demonstrate your proactive attitude and problem-solving skills.
✨Showcase Your Communication Skills
As an Account Handler, communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Be ready to discuss how you handle difficult conversations and maintain professional relationships, as this will show your interpersonal skills.
✨Demonstrate Organisational Skills
Think about how you manage your time and tasks. Bring examples of how you've successfully organised your workload in previous roles, especially under pressure. This will highlight your ability to maintain attention to detail while juggling multiple responsibilities.
✨Be Ready to Discuss Commercial Awareness
Research the insurance industry and current trends that may affect account handling. Being able to discuss these topics will show your commercial awareness and understanding of the role's impact on the business. It’s a great way to impress your interviewers!