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For Companies At a Glance
- Tasks: Support various teams and provide top-notch customer service during a busy period.
- Company: Rapidly growing company focused on innovative gift card solutions.
- Benefits: Competitive hourly wage, hands-on experience, and a chance to make a difference.
- Why this job: Join a mission-driven team and enhance local economies while developing your skills.
- Qualifications: Experience in administration and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal growth.
Overview
My client is a rapidly growing company dedicated to supporting local economies through innovative gift card programs. Their mission is to drive local spending, increase customer engagement, and provide valuable solutions for businesses and communities. They are active in over 200 places across the UK, Ireland and North America.
Unlike competitors in the Gift Card industry, my client’s technology is placed specific and backed by an experienced implementation team, with full technical program setup, fully managed fulfilment service and an industry leading client success program.
Role Overview
My client is seeking a highly organised, experienced and detail-oriented Administration Assistant to provide essential support across the business during their busy time. The ideal candidate will work closely with multiple teams to ensure the efficient operation of key business functions. This role requires exceptional attention to detail and strong in-person, written and telephone interpersonal communication skills as frequent direct interaction with clients, customers and suppliers will be required.
Key Responsibilities
- General Administration: Provide support across all teams, including Finance, Technology, Implementation, and Business Support.
- Customer support: as required, support end-to-end customer service including customer support requests and client queries via telephone, e-mail and recording actions and follow-up on the company’s CRM (HubSpot).
- Customer outreach: as required, make calls to the company’s customers to update them as required or to check in on the service they are receiving from them and capture relevant actions/feedback
- Support Gift Card fulfilment on a daily basis to ensure timely and accurate delivery of customer orders at all times.
- Process customer deliveries including transporting orders to delivery hubs as required (Post Office, local carrier depot etc. – as many times per day as required)
Qualifications and Experience
- Experience: Proven experience in an administrative role, preferably in a fast-paced or growing business.
- Technical Skills: Proficiency in Microsoft Office (Excel, Word) and experience working with data, spreadsheets, and reporting tools.
- Attention to Detail: Strong accuracy in handling data, documentation, and financial processes.
- Technology Proficiency: Comfortable working with various software systems, with the ability to learn new tools quickly.
- Organisation & Time Management: Ability to manage multiple tasks, prioritise workloads, and meet deadlines.
- Communication Skills: Excellent verbal and written communication skills to liaise with internal teams, clients, and external partners.
Job Details
- Job Type: Temporary
- Seniority level: Associate
- Employment type: Contract
- Job function: Customer Service
- Industries: Retail
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Customer Service Assistant employer: Stangate Recruit
Contact Detail:
Stangate Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their mission.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight your relevant experience and skills, especially in administration and customer support. We want to see how you can contribute to our mission!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting local economies and how your background makes you a great fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and teams, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional in your writing – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Stangate Recruit
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their innovative gift card programs and how they support local economies. This will not only show your interest but also help you align your answers with their goals.
✨Showcase Your Communication Skills
Since the role requires strong interpersonal communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled customer queries or collaborated with teams, and be ready to share those stories.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in this role, come prepared with examples that highlight your attention to detail. You might discuss a time when you caught an error in a report or ensured a project was completed without any mistakes.
✨Be Ready for Practical Scenarios
Expect to face situational questions during the interview. Prepare for scenarios related to customer service and administration tasks. Think about how you would handle a difficult customer or manage multiple tasks under pressure, as these are key aspects of the job.