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- Tasks: Support daily operations, mentor the team, and enhance customer experiences.
- Company: Join a thriving leisure business with 74 centres across the UK, focused on fun and competition.
- Benefits: Enjoy bonuses, discounts, free games, and career development opportunities.
- Why this job: Be part of a dynamic team that values positivity and customer service in a fun environment.
- Qualifications: Management experience in leisure or hospitality, passion for customer service, and team development skills.
- Other info: Flexible shifts, including nights and weekends; own transport preferred due to location.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000 plus £4,500 bonus and excellent benefits
Location: Springfield Quay, Glasgow
My client is a growing and financially strong leisure business, with a passion for bringing families and friends together for affordable fun and healthy competition. With state-of-the-art bowling alleys, delicious food and drink and awesome arcades, they promise to keep everyone entertained. With 74 centres across the UK, fantastic fun is never too far away. All of their centres are equipped with at least 14 lanes, a licensed bar, diner and an amusements zone cram-jammed with the latest games. They continue to expand their estate and look for profitable opportunities to grow, with an average of three new sites opening each year and are an employer who will invest in you and develop your career further.
Role Overview
When joining my client as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area. Within their fast-paced, dynamic world, you will be at the very centre of their experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. Your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.
Candidate requirements
- Management experience, ideally within the leisure, hospitality, within F&B
- A passion for customer service
- Evidence of inspiring and developing large teams
- A willingness to work nights and weekends
- Desire for success
- Own transport desirable due to location and shift patterns
What’s in it for you?
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of their monthly bonus scheme
- Additional pay for extra shifts you work
- The opportunity to earn an excellent centre outperformance bonus
- 50% off food when you are working
- Access to their in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to their Employee Assistance Programme (EAP) for you and your family, plus access to their dedicated Mental Health First Aiders
- The opportunity to join their healthcare cash plan
- Financial long service awards
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
Contact Detail:
Stangate Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the leisure and hospitality industry, especially focusing on customer service excellence. Understanding the latest trends and challenges in this sector will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Showcase your management experience by preparing specific examples of how you've inspired and developed teams in previous roles. Be ready to discuss your leadership style and how it aligns with creating a fun and positive environment.
✨Tip Number 3
Research the company’s values and mission. Tailor your conversations to reflect how your personal values align with theirs, particularly around customer service and team development, which are crucial for the Assistant Manager role.
✨Tip Number 4
Prepare to discuss your availability and flexibility, especially regarding working nights and weekends. Highlighting your willingness to adapt to the business's needs can set you apart from other candidates.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in leisure or hospitality. Emphasise any roles where you inspired and developed teams, as this is a key requirement for the Assistant Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with the company's values. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Showcase Your Availability: Clearly state your willingness to work nights and weekends in your application. This shows that you understand the demands of the role and are committed to supporting the team during busy periods.
Highlight Relevant Skills: Include skills that are pertinent to the role, such as coaching, mentoring, and operational management. Use specific examples to demonstrate how these skills have contributed to your past successes in similar positions.
How to prepare for a job interview at Stangate Recruit
✨Show Your Passion for Customer Service
As an Assistant Manager, you'll be at the forefront of customer interaction. Make sure to express your enthusiasm for providing excellent service and share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your management experience by discussing specific instances where you've successfully led a team. Talk about how you inspire and develop others, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research the leisure business and its offerings. Understanding their values, mission, and the fun atmosphere they promote will show your genuine interest in the position and help you align your answers with their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare examples from your past experiences that demonstrate your ability to maintain high standards and ensure a safe environment for customers.