Resident Director

Residential Education facilitates an undergraduate residential experience that fosters diversity, equity and inclusion, health and well-being, belonging and community, and intellectual and personal growth. In addition, Residential Education collaborates with Student Affairs colleagues and campus partners to support divisional values. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with people from diverse backgrounds and with a wide variety of identities, and/or incorporating diverse perspectives in their work.

The Resident Director must be committed to living on campus among students in an undergraduate or graduate residence and working in a collaborative environment to foster a cohesive living, learning, and caring community. This position actively engages with students, maintaining a visible presence and facilitating creative connections that signal ongoing support for students. The Resident Director must have a passion for living and working with a diverse student and staff population, a positive attitude, and an ability to manage structured autonomy. In addition, the Resident Director must be adept at navigating campus resources and serves as a first responder and live-in information nexus as part of the on-call rotation for student crisis and campus emergencies.

The Resident Director reports directly to an Associate Director and works closely with the Resident Fellows, residential student staff, Community Coordinators, Academic Advising staff, Housing staff, and Dining staff in their assigned houses. This posting is intended to fill two (2) vacancies.

• Lead and manage program(s) or function(s) under minimal supervision.
• Administer, implement, and interpret university and department policies and procedures and advise or refer on issues regarding financial aid, housing, registrar and academic services, International student services, student engagement, academic advising, and career counseling and placement.
• Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
• Work on problems of diverse complexity where analysis of data requires evaluation of identifiable factors.
• Demonstrate good judgment and discernment in selecting methods and techniques for obtaining solutions.
• Network with senior internal and external contacts in own area of expertise and outside own area of expertise.
• Administer student support function in Residential Education through active engagement and visible presence with students, evaluating and recommending decisions on opportunities, strategies, and program eligibility that foster intellectual and personal growth.
• Collaborate with others to develop integrated learning experiences in the student residences; help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
• Resolve multi-dimensional matters in response to students in crisis, counsel students and families on sensitive and confidential issues.
• Provide guidance and counsel to students, as well as advise and develop a wide range of programs and services, analyse effectiveness and make recommendations for future programs that support student development.
• Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships.
• Represent Residential Education, Student Affairs, and university at meetings and events.
• Provide advice and referrals to students on a range of issues, including academic progress, academic program policies, career plans, accessibility, community standards, university policies and procedures.
• Serve as a hearing officer for cases and conduct meetings with students, determine responsibility and assign educational sanctions.
• Serve as a subject matter expert to students and other departments, particularly on student care and university policies and procedures that impact students.
• Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
• Summarise data from multiple sources, utilising quantitative and qualitative assessments to produce positive changes and quality services for students.
• Prepare and manage reports and presentations.
• Serve as a key member of a project team.
• May train and supervise other staff, volunteers and temporary workers.

To be successful in this role, you will bring:

• Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem solving skills.
• Commitment to diversity, equity and inclusion self-knowledge, development, and professional practices.
• Knowledge of the challenges faced by and proven ability to work with a diverse population of students.
• Proven ability to interact with a diverse population of faculty, staff, alumni, and families.
• Capacity for addressing campus safety, emergency response, mental health, case management, and student conduct.
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
• Ability to maintain a balanced schedule of structured autonomy that includes walk-in student hours, office hours for committee work, case management, and addressing community standards.

Finalists must successfully pass a pre-employment background check.

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

University on-campus housing is provided with this position; residing on campus is a condition of employment. This position is designated as an on-site role requiring presence in assigned work location Monday through Friday. Work evenings, weekends, and holidays as needed and as assigned in on-call rotation.

The university requires all staff to be fully vaccinated for COVID-19 and provide proof of vaccination prior to their start date unless granted a medical or religious accommodation.

For full consideration, submit your application, resume and cover letter.

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionised the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy.