At a Glance
- Tasks: Provide top-notch IT support and assist users in a fast-paced sports analytics environment.
- Company: Join a leading sports analytics and betting consultancy with a stellar reputation.
- Benefits: Enjoy free meals, on-site gym, and a vibrant office culture.
- Other info: Flexible shifts and excellent opportunities for long-term career growth.
- Why this job: Kickstart your IT career while working with cutting-edge technology and experienced engineers.
- Qualifications: 1-3 years in IT support and strong customer service skills required.
The predicted salary is between 40000 - 45000 £ per year.
A leading sports analytics and betting consultancy is seeking an IT Support Analyst to join its Technology Services team, supporting a highly technical user base across a fast-paced and data-driven environment. This is an excellent opportunity for someone early in their IT career to gain exposure across end-user support, Microsoft technologies, asset management, and IT operations. You'll work alongside experienced engineers, supporting business-critical systems while developing your technical skills within one of the most respected organisations in the sports betting industry.
The role offers broad exposure across desktop support, user lifecycle management, hardware provisioning, and service desk operations, making it an ideal position for someone looking to build a long-term career within IT Infrastructure.
Company Highlights- Industry-leading sports analytics and betting consultancy with a reputation built over more than 15 years
- State of the art office with free on-site gym, games rooms inclusive of pool tables, table tennis, basketball machines, and large TVs screening various sports
- Top quality canteen offering free breakfast, lunch, and dinner every day
- Technology and data sit at the heart of the business, driving continued investment across engineering and infrastructure
- Highly intelligent and collaborative environment with exposure to cutting-edge analytical platforms
- Strong culture of learning, knowledge sharing, and technical development
- Opportunity to work alongside experienced engineers and gain exposure across multiple areas of IT
- Friendly, supportive culture with excellent staff retention and long-term career progression opportunities
- Unique business operating at the forefront of sports analytics, research, and betting technology
- Act as the first point of contact for IT-related incidents and service requests across the business
- Provide 1st line support via phone, email, chat, self-service portal, and face-to-face interactions
- Support employee onboarding, offboarding, and internal moves, ensuring a seamless user experience
- Assist with IT inductions and technical training sessions for new starters
- Perform scheduled operational tasks and routine system administration activities
- Manage hardware inventory and asset lifecycles, maintaining appropriate stock levels and coordinating with suppliers
- Support office moves, workstation deployments, and end-user hardware provisioning
- Ensure tickets are accurately logged, prioritised, and resolved in accordance with agreed service levels
- Escalate issues where required while maintaining ownership through to resolution
- Work within an ITIL-aligned environment, contributing to continuous improvement initiatives
- Participate in a flexible shift rota between 08:00 and 21:30, including occasional weekend support during peak sporting periods
- 1 to 3 Years experience within an IT Support, Service Desk, or End User Computing environment
- Strong customer service skills with the ability to support both technical and non-technical users
- Experience supporting Microsoft technologies including O365, Exchange, Teams, SharePoint, OneDrive, Active Directory, Azure AD, and Intune
- Familiarity with ticketing systems used for incident and request management (ServiceNow beneficial)
- Strong communication and interpersonal skills with the ability to build relationships across the business
- Understanding of ITIL principles and service management processes
- Motivated individual with a strong willingness to learn new technologies and develop technical skills
Desktop Support Analyst employer: Stanford Black Limited
Join a leading sports analytics and betting consultancy in London, where you'll thrive in a dynamic and collaborative environment that prioritises employee growth and technical development. With state-of-the-art facilities, including a free on-site gym and a top-quality canteen offering complimentary meals, this company fosters a friendly culture with excellent staff retention and long-term career progression opportunities. As an IT Support Analyst, you'll gain invaluable experience while working alongside seasoned engineers, making it an ideal place for those looking to build a meaningful career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Stanford Black Limited!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Stanford Black Limited.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Stanford Black Limited and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Stanford Black Limited
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Stanford Black Limited.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Stanford Black Limited will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
