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- Tasks: Recruit and support Airbnb hosts, manage online communities, and gather insights for improvements.
- Company: Join Standing on Giants, a pioneering agency for brand-owned online communities.
- Benefits: Flexible work environment, diverse culture, and commitment to sustainability.
- Why this job: Make a real impact by empowering hosts and shaping community experiences.
- Qualifications: Fluent in Spanish and English, strong communication skills, and experience in community management.
- Other info: Location independent with opportunities for travel and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About The Company
Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community‑led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award‑winners in 2020, recognising our work as Best‑In‑Class. We are proud to be the first online community company to attain B Corp™ Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.
About The Role
As a Senior Community Relationship Manager for Airbnb, you will be focused on recruiting, onboarding, and supporting engaged Airbnb hosts in Spain and Portugal as part of the Community Leaders programme. The Community Leaders are hosts who have volunteered to bring hosts in their area together in a local online Host Club to collaborate, share, and collectively grow with Airbnb. You will be working with the Lead Community Relationship Manager to support a group of ~100 Leaders, dedicated to answering their questions and addressing their concerns. You will support the Host Community by managing online communities of local Airbnb hosts, providing them with content and ideas to increase engagement, optimising and educating hosts. You will be responsible for gathering host insights and helping cascade these to other teams in order to make the right improvements to the Airbnb product and platform.
Responsibilities
- Recruitment / Onboarding
- Assess applications; putting forward potential candidates for screening calls
- Provide guidance and training on their role, if required
- Hold onboarding sessions for new Community Leaders and complete the set‑up process
- Adapting global recruitment strategy to local regional nuances, behaviours and priorities, and consistently evolving new methodology with curiosity.
- Organise and lead weekly calls with Community Leaders and independently run these sessions as required
- Act as a point of contact for the Spanish and Portuguese Community for internal stakeholders, acting as the voice of our hosts in relevant initiatives
- Develop resources and programming based on feedback given by Community Leaders
- Send creative and localised content ideas and materials to your Leaders weekly, and as required
- Answer Leader emails and concerns
- Support in the planning and logistics of online and offline events
- Review Host Club engagement, sharing relevant content with cross‑functional teams
- Provide specific feedback and insights to your Leaders on their performance and how they can improve
- Use Salesforce to report on the performance of the online groups
- Use project management tooling including Airtable and Asana
- Share updates with the client on a regular basis
- Support with projects and pilots, sharing impact with Airbnb
Required Skills & Experience
- Spanish native and fluent in English with excellent communication skills and confidence in engaging with people through phone / video calls
- Ability to build and maintain relationships
- Great listening and influencing skills; high emotional intelligence
- Ability to take the initiative and work independently
- Self‑motivated, flexible and able to manage several jobs at one time and to prioritise
- Strong analytical skills and ability to research information to provide answers
- Problem‑solving attitude and proactive mindset
- Ability to work with others and manage conflicts effectively
- Flexibility to travel when and where required, for host events or company offsites
- Attentive to detail and organised
- Experienced in planning and hosting online and offline events, with expertise in budget management
- Working knowledge of Facebook groups, Salesforce, Google Suite, Airtable, online forums and Apple OS is an advantage
- Experience in managing social media spaces, online communities (forums) or similar client‑facing operational experience
- Have an interest in using AI to assist with efficiencies in your core discipline
- Have a keen interest in hospitality and tourism within Spain and Portugal
Nice to have
- Portuguese language is a plus
- Experience in relationship management or account management
- Events experience (organising, hosting or supporting)
- Experience working in Customer Service
- Experience working with mass mail services
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment. Please note that we will carry out criminal and financial background checks on successful candidates. Due to the high number of applications, we are only able to contact successful applicants.
Location: Location independent, with regular travel to London, UK
Senior Community Relationship Manager employer: Standing on Giants
Contact Detail:
Standing on Giants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the community management space. Attend events, join online forums, and don’t be shy about reaching out to current Community Leaders on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for community building! When you get the chance to chat with potential employers, share your ideas on how to engage communities effectively. Bring up examples from your past experiences or even brainstorm new strategies that could work for them.
✨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and keep you top of mind. It’s a small gesture that can make a big difference!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference in community management. Keep an eye on our careers page for the latest opportunities and make sure your application stands out!
We think you need these skills to ace Senior Community Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Community Relationship Manager role. Highlight your experience in community management and relationship building, especially in the hospitality sector. We want to see how your skills align with our mission at Standing on Giants!
Showcase Your Passion: Let your enthusiasm for building online communities shine through! Share examples of how you've engaged with communities in the past and any creative ideas you have for enhancing host engagement. We love seeing candidates who are genuinely excited about the role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Standing on Giants
✨Know Your Community
Before the interview, dive deep into Standing on Giants and their community-led model. Familiarise yourself with their work with brands like Airbnb and how they empower businesses to build online communities. This will show your genuine interest and understanding of their mission.
✨Showcase Your Relationship Skills
As a Senior Community Relationship Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully engaged with community members or stakeholders. Highlight your emotional intelligence and problem-solving skills during the conversation.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenges in community management. Think about how you would approach onboarding new Community Leaders or resolving conflicts within the community. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Passion for Hospitality
Since the role focuses on Airbnb hosts in Spain and Portugal, express your enthusiasm for hospitality and tourism in these regions. Share any relevant experiences or insights you have about the local culture, which can set you apart as a candidate who truly understands the community you're aiming to support.