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For Companies At a Glance
- Tasks: Manage client projects, ensuring timely delivery and strong relationships.
- Company: Join Standing on Giants, a B Corp certified agency transforming online communities for top brands.
- Benefits: Enjoy a supportive work environment with employee benefits and a focus on sustainability.
- Why this job: Be part of a mission-driven team that values people and planet over profit.
- Qualifications: Experience in delivery management, sprint planning, and client relations is essential.
- Other info: Fluency in English and knowledge of European languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
About The Company
Standing on Giants is the world's leading agency for businesses that want to build thriving online communities. We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. Our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities.
About The Role
We are looking for a Delivery Manager with proven expertise in Jira administration, sprint planning, and client management. In this role, you will be responsible for ensuring that clients' requests and technical projects are scheduled and delivered on time, within scope, and with excellent results, while simultaneously managing client-facing interactions to maintain and build strong relationships.
The ideal candidate is a highly organised and proactive Delivery Manager who excels in driving a team to progress according to agreed timelines and objectives, provides hands-on support to clients, and navigates challenging and high-pressure situations.
Responsibilities
- Manage the technical team's workload and sprint process, ensuring realistic commitments, meeting deadlines, and maintaining smooth, efficient operations through ticket and backlog management, daily standups, backlog refinement, and retrospectives.
- Oversee the committed service for each client by tracking billable hours, generating reports, monitoring remaining hours, and keeping clients informed while planning and negotiating future usage.
- Lead the planning, execution, and delivery of client-facing technical projects.
- Manage multiple stakeholders, ensuring each person is accountable for their part.
- Serve as Incident Manager during production incidents and oversee change management by informing clients of deployments, ensuring process adherence, communicating during incidents, and updating the outage tracker.
- Liaise with clients to ensure their priorities are aligned, they are satisfied with progress and outputs, and ultimately deliver excellence for them.
- Develop and evolve our project management processes in line with our consultancy and community management methodology, bringing improvements and efficiencies to our work.
Requirements
- Proven delivery management and organisational skills preferably within a consultancy or agency environment.
- Ability to deal with multiple initiatives at the same time, flexible and able to prioritise.
- PMP or equivalent qualification is strongly preferred.
- Proven experience in sprint planning and backlog management.
- Experience with technical projects or delivery management is strongly preferred.
- Deep understanding of service delivery operations, including incident management.
- Strong analytical skills and ability to research information to provide answers.
- Self-motivated, with a problem-solving attitude and the ability to take the initiative and work independently.
- Detail orientation with a sense of urgency and accuracy.
- Skilled in stakeholder management, including navigating challenging and high-pressure situations.
- Ability to drive a team to progress according to agreed timelines and objectives.
- Excellent communication skills to liaise between internal teams, clients, and stakeholders.
- Fluent in English with great communication, listening, and influencing skills; high emotional intelligence.
Nice to have
- Knowledge of other European languages.
- An interest or experience in online forum communities is a plus.
- Knowledge of programming languages and software development.
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.
Please note that we will carry out criminal and financial background checks on successful candidates. Due to the high number of applicants, we are only able to contact successful candidates.
Delivery Manager employer: Standing on Giants
Contact Detail:
Standing on Giants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Familiarise yourself with Jira and its functionalities. Since the role requires proven expertise in Jira administration, consider taking a quick online course or tutorial to brush up on your skills. This will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience in managing client relationships. Prepare specific examples of how you've successfully navigated challenging situations with clients in the past. This will highlight your ability to maintain strong relationships, which is crucial for this position.
✨Tip Number 3
Research Standing on Giants and their community-led model. Understanding their approach and values will help you align your answers during interviews and show that you're genuinely interested in their mission and culture.
✨Tip Number 4
Prepare to discuss your experience with sprint planning and backlog management. Be ready to explain your methods for ensuring realistic commitments and meeting deadlines, as these are key responsibilities of the Delivery Manager role.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in delivery management, particularly in Jira administration and sprint planning. Use specific examples that demonstrate your ability to manage client relationships and technical projects.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Standing on Giants' mission and values. Emphasise your proactive approach and how your skills align with their need for a highly organised Delivery Manager.
Showcase Relevant Experience: In your application, detail your experience with service delivery operations and incident management. Mention any relevant qualifications like PMP and provide examples of how you've successfully managed multiple stakeholders.
Highlight Soft Skills: Given the importance of communication and stakeholder management in this role, make sure to highlight your soft skills. Discuss your emotional intelligence and ability to navigate high-pressure situations effectively.
How to prepare for a job interview at Standing on Giants
✨Showcase Your Organisational Skills
As a Delivery Manager, your ability to manage workloads and timelines is crucial. Be prepared to discuss specific examples of how you've successfully organised projects in the past, particularly in high-pressure situations.
✨Demonstrate Client Management Experience
Highlight your experience in managing client relationships. Discuss how you've maintained communication and satisfaction while delivering projects, as this role requires strong stakeholder management skills.
✨Familiarise Yourself with Jira
Since the role requires expertise in Jira administration, make sure you understand its functionalities. Be ready to explain how you've used Jira for sprint planning and backlog management in previous roles.
✨Emphasise Your Problem-Solving Attitude
The ideal candidate is self-motivated and proactive. Prepare to share instances where you've taken the initiative to solve problems or improve processes, showcasing your analytical skills and attention to detail.
