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- Tasks: Lead and innovate community engagement strategies for Airbnb hosts across EMEA and APAC.
- Company: Join Standing on Giants, a pioneering agency focused on building brand-owned online communities.
- Benefits: Enjoy remote work flexibility, a supportive environment, and a commitment to sustainability.
- Why this job: Be part of a mission-driven team that values people and planet over profit.
- Qualifications: Experience in community management, strong project management skills, and a strategic mindset required.
- Other info: This is a fixed-term contract covering maternity leave, with travel to London and beyond.
The predicted salary is between 36000 - 60000 £ per year.
Community Engagement Manager, Experiences (maternity cover)
Join to apply for the Community Engagement Manager, Experiences (maternity cover) role at Standing on Giants
Community Engagement Manager, Experiences (maternity cover)
Join to apply for the Community Engagement Manager, Experiences (maternity cover) role at Standing on Giants
Get AI-powered advice on this job and more exclusive features.
About The Company
Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, AWS, Google, and Eon Next, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners, recognising our work as Best-In-Class.
About The Company
Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, AWS, Google, and Eon Next, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners, recognising our work as Best-In-Class.
We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.
About The Role
The Airbnb team is looking for a Community Engagement Manager to build and lead our Experiences host Community strategy in EMEA and APAC. You will regionally implement and iterate on Community programs that engage hosts at scale, such as the host Clubs program and host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.
In this role, Community custodian in each region responsible for balancing the needs of our hosting Community with those of Airbnb. You will work closely with and report to the Community Engagement Lead for Experiences, and build collaborative relationships with the relevant Market Leaders, Country Managers, and central Community team to support our hosts. This includes fostering shared virtual and physical gatherings that build host-to-host connection and learning.
The ideal candidate has extensive Community experience, passion and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.
Responsibilities
Overall:
- Act as the primary bridge between the central Airbnb Community team and your assigned host Community territory. This includes coordinating and prioritizing cross functional activities, advocating for your regional communities, and reporting on overall Community health.
- Lead Community support, growth and engagement for your host Community.
- Drive impactful initiatives from conception to completion, ensuring measurable outcomes at every stage. This includes developing project plans, managing budgets, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying risks and crafting mitigation plans.
- Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
Community Growth
- Recruit, onboard, and manage new Community Leaders and launch host Clubs
- Growing host representation in host Clubs
- Testing new methods for connecting hosts across your territory
- Support Community Leaders and members as they transition to a new online community
Community Engagement
- Design effective initiatives and content strategies to drive host engagement in Community programs and foster conversation and connection
- Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
- Educate Community Leaders on all significant product changes and cascading feedback on product to the relevant internal stakeholders
- Empower and support Community Leaders to develop and test region-specific programs that foster community connections at scale
- Drive education through exclusive sessions that empower Community Leaders to grow their business and support their communities.
- Support global Community Engagement Programming and evolve for local language and needs
- Organize and lead effective Community events, both online and in-person
Community Impact
- Support the development, execution and scale of in-market pilots that leverage Community programs and our host Community to drive host Success and accelerate business goals.
- Influence regional prioritization, process improvement, and program feedback.
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all Experiences Community information relating to local needs, trends and market dynamics for internal and external partners.
- Act as a go to for Community team with regards to local insights and feedback
Requirements
- Previous experience scaling communities while maintaining high engagement.
- Strong project management skills with experience in leading programs and processes.
- Ability to approach Community through a strategic business lens and align Community goals with business goals.
- Familiarity with Facebook, Salesforce, Google suite, Event management tools and other analytical tools
- Entrepreneurial and action-oriented, with a growth mindset
- Highly autonomous, self-driven – you can build processes from scratch or follow playbooks
- Strong verbal communication and interpersonal skills
- Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
- Fluency in English
Nice to have
- Knowledge of other European languages (especially Italian or French) is an advantage
- Additional language skills
- Experience in relationship management or account management
- Events experience (organising, hosting or supporting)
- Experience working in Customer Service
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.
Remote position with monthly travel into London required. You may be required to travel for client engagements to countries outside of the UK.
Due to the large number of applications we receive we are only able to respond to successful applicants.
Position Available
Fixed Term Contract (maternity cover for a minimum of 12 months)
Seniority level
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Mid-Senior level
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Community Engagement Manager, Experiences (maternity cover) employer: Standing on Giants
Contact Detail:
Standing on Giants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Engagement Manager, Experiences (maternity cover)
✨Tip Number 1
Familiarise yourself with the community engagement strategies used by successful companies like Airbnb and giffgaff. Understanding their approach will help you articulate how your experience aligns with their needs during discussions.
✨Tip Number 2
Network with current or former employees of Standing on Giants or similar organisations. Engaging in conversations can provide valuable insights into the company culture and expectations, which can be beneficial when you get the chance to speak with them.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully scaled communities and driven engagement. Be ready to share metrics or outcomes that demonstrate your impact, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in community management and engagement, especially in the EMEA and APAC regions. Being knowledgeable about local market dynamics will show your commitment and readiness to adapt strategies to different audiences.
We think you need these skills to ace Community Engagement Manager, Experiences (maternity cover)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Standing on Giants' mission and values. Highlight your alignment with their commitment to building community and social responsibility in your application.
Tailor Your CV: Make sure your CV reflects your experience in community engagement and project management. Use specific examples that demonstrate your ability to scale communities and drive engagement, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community building and your understanding of the challenges and opportunities in this space. Mention any relevant experience with platforms like Facebook or Salesforce, as well as your familiarity with event management.
Showcase Your Communication Skills: Since strong verbal communication is essential for this role, consider including a brief section in your application that highlights your interpersonal skills and any experience you have in coaching or advising others.
How to prepare for a job interview at Standing on Giants
✨Show Your Community Passion
Make sure to express your enthusiasm for community engagement during the interview. Share specific examples of how you've successfully built or managed communities in the past, and highlight your understanding of the importance of fostering connections among members.
✨Demonstrate Project Management Skills
Prepare to discuss your project management experience in detail. Be ready to explain how you've led initiatives from conception to completion, including how you managed budgets, coordinated with stakeholders, and ensured measurable outcomes.
✨Know the Company and Its Values
Research Standing on Giants thoroughly before your interview. Understand their mission, values, and the significance of their B Corp Certification. This will help you align your answers with their goals and demonstrate that you're a good cultural fit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in community management. Think of examples where you've had to influence stakeholders or adapt strategies based on community feedback.
