Triage Officer

Location:

Between Fylde, Wyre, Lancaster & Preston

Overview

For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.

Role Summary

The Triage Officer supports the successful delivery of the Connect to Work Programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and high standards of quality assurance and administration are maintained.

What you’ll do

• Act as the first point of contact for enquiries to the Connect to Work Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participants
• Maintain a strong understanding of the eligibility and suitability requirements of the Connect to Work Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms