At a Glance
- Tasks: Support individuals in securing employment through guidance and coaching.
- Company: Join a leading organisation dedicated to empowering people across the UK.
- Benefits: Enjoy a competitive salary, generous leave, and a health plan after probation.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 24784 - 25528 € per year.
Salary: £24,784 per annum rising to £25,528 after completion of successful probation period
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: GL5 & GL7 (must have a car to travel between Centres)
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
The role involves attracting, registering, and guiding participants towards successful placements. Utilising diagnostic skills, individual and group coaching, and optimising available funding, you'll empower individuals to secure sustainable employment. You must have a full UK driving licence as the role requires travel. You'll operate across various locations, including fixed sites and community venues ensuring accessibility for all. Meeting targets and adhering to programme obligations and processes is essential in this role.
What you'll do:
- Assist with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
- Work with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
- Input distance travelled information into the system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.
- Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.
- Carry out telephone-based contact with participants, employers and hiring managers in a professional capacity as and when needed.
What you'll need:
- Level 2 English and Maths as a minimum.
- At least one year's previous demonstrable experience in providing a high-quality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment.
- At least one year's previous demonstrable experience of high-volume input into complex databases where accuracy is essential.
- Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process.
- A very high level of attention to detail with a desire to always ensure accuracy.
- Clean driving licence and full-time access to a car as this role may require travel.
- Overseas equivalent qualifications will be accepted. We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.
Benefits:
- CPD - Broad range of internal training to enhance your knowledge and skills.
- Generous pension scheme, with the option to opt out.
- Company health plan subject to successful completion of probation period.
- 25 days annual leave + 8 bank holidays.
- 5-10 sick days per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide. Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination. Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Itunu at recruitment@standguide.co.uk.
Administrator in Stroud employer: Standguide
Standguide is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to making a meaningful impact on individuals' lives, employees benefit from comprehensive training, a generous pension scheme, and a healthy work-life balance with 25 days of annual leave plus bank holidays. Join us in our mission to empower others while enjoying the unique advantage of working across multiple locations, fostering community engagement and accessibility.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Stroud
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and appreciation for the opportunity.
✨Tip Number 4
Apply through our website for the best chance at landing that Administrator role. We want to see your application and help you get started on this exciting journey with us!
We think you need these skills to ace Administrator in Stroud
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Attention to Detail:Since accuracy is key in this role, give examples of how you've maintained high standards in previous jobs. Whether it’s managing databases or handling cash, let us know how you ensure everything is spot on!
Be Professional and Personable:When writing your application, keep a friendly yet professional tone. We value good communication skills, so show us your ability to connect with people through your words. Remember, we’re all about making a positive impact!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Standguide
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities listed. This will help you articulate your fit for the position.
✨Showcase Your Customer Service Skills
Since this role requires high-quality customer service, prepare examples from your past experiences where you've successfully handled queries or resolved issues. Be ready to discuss how you maintained professionalism under pressure, as this will demonstrate your suitability for the role.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in data input and paperwork, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference, especially in a target-driven environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
