Regional Manager North West England in Slough

Salary: £52,500 per annum

Contract type: Permanent

Working hours: Full Time (37.5 hrs pw)

Location: North West England

Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success. Alongside a rewarding role where you can make a genuine difference, we offer:

• 33 days paid annual leave, including bank holidays, increasing to 38 days after five full years service
• An additional paid day off for your birthday
• Workplace pension scheme
• Company health plan following successful completion of probation
• Online GP access
• Employee Assistance Programme, including counselling and wellbeing support
• Death in service cover
• Will-planning support and access to a secure digital vault
• Cycle to Work scheme
• Company sick pay, subject to eligibility
• A broad range of internal training and continuing professional development opportunities
• Access to employee-owner benefits, subject to eligibility and qualifying service

As a Regional Manager, you will take responsibility for the operational performance of a group of contracts and teams across your region. You will provide leadership to Managers and their teams, ensuring that services are delivered consistently, contractual requirements are met and performance, quality and financial objectives are achieved. This is a varied senior operational role where you will combine people leadership, performance management, data analysis, quality improvement, commercial awareness and stakeholder management to help our services and people perform at their best.

What you will do as a Regional Manager:

• Lead the operational performance of contracts, Managers and teams across your region
• Ensure agreed performance, quality, service-delivery and financial targets are achieved
• Analyse Management Information, performance data and KPIs to identify trends, risks and opportunities for improvement
• Develop and implement effective action plans and Performance Improvement Plans where required
• Lead, support and hold Managers accountable for performance, development and delivery
• Monitor the quality of appraisals, reviews and performance-management activity
• Work closely with Human Resources to support appropriate staffing, employee relations, attendance and performance
• Drive continuous improvement and maintain consistently high standards of customer service
• Ensure Quality Assurance systems, contractual requirements and relevant standards are understood and followed
• Oversee the quality and timeliness of Management Information, statistical returns, claims, reconciliation and audit activity
• Manage operational resources effectively and work within agreed budgets
• Maintain effective relationships with Prime Contractors, commissioners, partners and external agencies
• Ensure safe and inclusive working environments and compliance with safeguarding, health and safety and equality requirements
• Identify and share good practice across teams and the wider organisation
• Support business development, service improvement, bid-writing and new opportunities where appropriate
• Represent Standguide positively with external partners and stakeholders

What you will need:

• Level 2 English and Maths as a minimum, or equivalent
• Education to degree level or equivalent relevant management and operational experience
• Significant operational-management experience within a performance and target-driven environment
• Experience of managing Managers and providing leadership across teams, services, contracts or multiple operational locations
• A strong track record of achieving performance, quality and service-delivery targets
• Experience of analysing performance data and KPIs and turning findings into effective action
• Experience of managing employee performance, including development, appraisals, reviews and underperformance
• Experience of managing resources and working within agreed budgets
• Experience of working within contractual, quality-assurance, governance or compliance requirements
• Strong leadership, communication, analytical and problem-solving skills
• The ability to influence, challenge constructively and hold others accountable for agreed outcomes
• Strong organisational skills and the ability to manage competing priorities
• Good commercial awareness and an understanding of the relationship between performance, quality, resources and profitability
• Strong stakeholder-management and relationship-building skills
• Good IT skills, including confident use of Microsoft Office, spreadsheets, reporting systems and other business technology
• The ability and flexibility to travel regularly across the region and between Standguide locations as required
• Experience within employability, skills, welfare-to-work or another commissioned public-service environment would be an advantage, particularly if you have worked with externally funded contracts, Prime Contractors, Ofsted, Matrix, Fidelity or comparable quality frameworks.
• Experience of multi-site operations, business development, operational change or continuous-improvement activity would also be beneficial.
• Overseas equivalent qualifications will be accepted.

We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.

Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to equality of opportunity and value the diversity of our employees, applicants and customers. We will consider reasonable adjustments throughout the recruitment process.

Any offer of employment will be subject to satisfactory references, confirmation of the applicant's right to work in the UK and an Enhanced DBS check. Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.