Quality Administrator in Scunthorpe

Salary: £25,000 per annum, pro rata

Contract type: Permanent

Working hours: Part time, 3 days per week

Location: Remote working; occasional travel may be required between Scunthorpe, DN15 & Grimsby, DN31

For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.

Join our team as a Quality Administrator and play a key role in supporting Employment Advisors and Trainers to deliver top-quality employability and vocational training programmes. You will provide excellent customer service, manage participant data across multiple systems, assist with training preparation, registration, attendance tracking, and course evaluations, and liaise with employers to evidence participant progression.

We are looking for someone with exceptional organisational skills, a sharp eye for detail, and a commitment to delivering accurate, high-quality work in line with programme requirements and company policies. This is an exciting opportunity to make a real difference in a fast-paced, people-focused environment.

What you’ll do:

• Assist with general queries about the programme from participants virtually, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
• Produce attendance statistics reports, including training, and all CMO.
• Work closely with the IWS team to ensure quality of all in-to-work meetings, IWS calls and end of employment contact meets quality standards expected.
• Monitor the accuracy of information input by personnel into Maytas Database, Contractor MI systems and any other MI collection systems.
• Complete quality file checks and maintain accurate daily records on the tracker to support monitoring and continuous improvement.
• Perform daily validation checks on all initial contract paperwork to ensure accuracy and completeness.

What you’ll need:

• Level 2 English and Maths as a minimum.
• ICT qualification.
• Relevant degree or equivalent.
• IEP L2 Sector Introduction would be desirable.
• Knowledge of reporting and producing data via spreadsheets or CRM/Data bases.
• A working knowledge and experience of working and developing a variety of database systems.
• Excellent IT Skills including data inputting.
• Must be highly organised and time management focused with an ability to prioritise tasks.
• Full, clean UK driving license as this role may require travel.
• Overseas equivalent qualifications will be accepted.

We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.

Benefits:

• CPD - Broad range of internal training to enhance your knowledge and skills.
• Generous pension scheme, with the option to opt out.
• Company health plan subject to successful completion of probation period.
• 25 days annual leave + 8 bank holidays.
• 5-10 sick days per year paid.

Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide. Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination.

Successful candidates will be subject to satisfactory references and enhanced DBS check.

For the full job description and person specification, please email Amy at recruitment@standguide.co.uk.