Quality & Compliance Lead

Salary: £35,000 - £38,000 Per Annum Based on Qualifications and Experience

Contract type: Permanent

Working hours: Full Time (37.5 hrs pw)

Location: Grimsby & Scunthorpe

Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success. Alongside a rewarding role where you can make a genuine difference, we offer:

• 33 days paid annual leave, including bank holidays, increasing to 38 days after five full years service
• An additional paid day off for your birthday
• Workplace pension scheme
• Company health plan following successful completion of probation
• Online GP access
• Employee Assistance Programme, including counselling and wellbeing support
• Death in service cover
• Will-planning support and access to a secure digital vault
• Cycle to Work scheme
• Company sick pay, subject to eligibility
• A broad range of internal training and continuing professional development opportunities
• Access to employee-owner benefits, subject to eligibility and qualifying service

To lead and drive quality assurance, compliance, audit readiness and continuous improvement activity across Restart Services and future contracts delivered within the postholder's geographical area of responsibility. Operating across the Grimsby and Scunthorpe locations, the role will provide strategic and operational oversight of quality standards and assurance that service delivery is aligned with applicable contractual, Prime Provider and organisational requirements, while promoting a culture of excellence and continuous improvement. The postholder will line manage the Quality Adviser(s), provide operational cover for quality assurance activity where required, and act as a key point of expertise for quality, compliance and governance.

About Standguide: For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment. As an employee-owned organisation, we're committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.

What you'll do: As a Quality & Compliance Lead, you'll:

• Lead quality and compliance activity across Restart provision and future contracts within the postholder's area of responsibility.
• Monitor, support and provide assurance that service delivery is aligned with applicable DWP, Prime Provider, contractual and organisational requirements.
• Provide visible quality leadership across locations and promote a consistent and standardised approach to quality assurance.
• Line manage the Quality Adviser(s), including objective setting, supervision, wellbeing support, coaching, development planning and performance/appraisal processes in accordance with company policy.
• Lead preparation for, and support responses to, PCO, CSS and other Prime Provider and internal compliance reviews.
• Maintain effective audit-readiness and evidence-management processes.
• Coordinate corrective action plans, monitor progress and support the effective embedding of agreed actions.
• Establish routine compliance and assurance checks and provide clear, evidence-based feedback to relevant managers and senior leaders.

What you'll need: We're looking for someone who has:

• Level 2 qualification or equivalent in English and Maths.
• Demonstrable experience of quality assurance, compliance monitoring and/or audit within a regulated, contractual or government-funded environment.
• Experience of analysing quality and performance information and producing clear reports, findings and recommendations.
• Experience of conducting quality reviews, observations, validation or assurance activities.
• Experience of identifying quality risks, trends and opportunities for continuous improvement.
• Competence in Microsoft Office, particularly Excel, and experience using CRM, case-management or similar digital systems for evidence capture and assurance.
• A full driving licence and access to a vehicle are required. Alternative travel arrangements and reasonable adjustments will be considered where appropriate.
• Overseas equivalent qualifications will be considered.

We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.

Equality and accessibility: Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers. We'll consider reasonable adjustments throughout the recruitment process.

Pre-employment checks: Any offer of employment will be subject to satisfactory references, confirmation of the applicant's right to work in the UK and an Enhanced DBS check. Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.