Job Description
Role: CTW Regional Manager EastSalary: £52,500 per annumContract type: PermanentWorking hours: Full Time (37.5 hrs pw)Location: East Midlands/Leicestershire & NorfolkStandguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.
Alongside a rewarding role where you can make a genuine difference, we offer:33 days paid annual leave, including bank holidays, increasing to 38 days after five full years serviceAn additional paid day off for your birthdayWorkplace pension schemeCompany health plan following successful completion of probationOnline GP accessEmployee Assistance Programme, including counselling and wellbeing supportDeath in service coverWill-planning support and access to a secure digital vaultCycle to Work schemeCompany sick pay, subject to eligibilityA broad range of internal training and continuing professional development opportunitiesAccess to employee-owner benefits, subject to eligibility and qualifying serviceLead performance, develop people and drive qualityJoin us as a Regional Manager and take responsibility for the operational performance of a group of contracts and teams across your region.
Youll provide leadership to Managers and their teams, ensuring that services are delivered consistently, contractual requirements are met and performance, quality and financial objectives are achieved.
This is a varied senior operational role where youll combine people leadership, performance management, data analysis, quality improvement, commercial awareness and stakeholder management to help our services and people perform at their best.
About StandguideFor more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.
As an employee-owned organisation, were committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.
What youll doAs a Regional Manager, youll: Lead the operational performance of contracts, Managers and teams across your regionEnsure agreed performance, quality, service-delivery and financial targets are achievedAnalyse Management Information, performance data and KPIs to identify trends, risks and opportunities for improvementDevelop and implement effective action plans and Performance Improvement Plans where requiredLead, support and hold Managers accountable for performance, development and deliveryMonitor the quality of appraisals, reviews and performance-management activityWork closely with Human Resources to support appropriate staffing, employee relations, attendance and performanceDrive continuous improvement and maintain consistently high standards of customer serviceEnsure Quality Assurance systems, contractual requirements and relevant standards are understood and followedOversee the quality and timeliness of Management Information, statistical returns, claims, reconciliation and audit activityManage operational resources effectively and work within agreed budgetsMaintain effective relationships with Prime Contractors, commissioners, partners and external agenciesEnsure safe and inclusive working environments and compliance with safeguarding, health and safety and equality requirementsIdentify and share good practice across teams and the wider organisationSupport business development, service improvement, bid-writing and new opportunities where appropriateRepresent Standguide positively with external partners and stakeholdersWhat youll needWere looking for someone who can demonstrate: Level 2 English and Maths as a minimum, or equivalentEducation to degree level or equivalent relevant management and operational experienceSignificant operational-management experience within a performance and target-driven environmentExperience of managing Managers and providing leadership across teams, services, contracts or multiple operational locationsA strong track record of achieving performance, quality and service-delivery targetsExperience of analysing performance data and KPIs and turning findings into effective actionExperience of managing employee performance, including development, appraisals, reviews and underperformanceExperience of managing resources and working within agreed budgetsExperience of working within contractual, quality-assurance, governance or compliance requirementsStrong leadership, communication, analytical and problem-solving skillsThe ability to influence, challenge constructively and hold others accountable for agreed outcomesStrong organisational skills and the ability to manage competing prioritiesGood commercial awareness and an understanding of the relationship between performance, quality, resources and profitabilityStrong stakeholder-management and relationship-building skillsGood IT skills, including confident use of Microsoft Office, spreadsheets, reporting systems and other business technologyThe ability and flexibility to travel regularly across the region and between Standguide locations as requiredExperience within employability, skills, welfare-to-work or another commissioned public-service environment would be an advantage, particularly if youve worked with externally funded contracts, Prime Contractors, Ofsted, Matrix, Fidelity or comparable quality frameworks.
Experience of multi-site operations, business development, operational change or continuous-improvement activity would also be beneficial.
Overseas equivalent qualifications will be accepted.
We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.
Equality and accessibilityStandguide is an Equal Opportunities Employer and a Disability Confident Leader. Were committed to equality of opportunity and value the diversity of our employees, applicants and customers.
Well consider reasonable adjustments throughout the recruitment process. Please contact recruitment-standguide couk if you need the advert or application information in another format or require an adjustment at any stage.
All applicants will be assessed fairly against the published criteria for the role.
Pre-employment checksAny offer of employment will be subject to satisfactory references, confirmation of the applicants right to work in the UK and an Enhanced DBS check.
Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.
For a copy of the full Job Description and Person Specification, please email recruitment-standguide couk
CTW Regional Manager East in London employer: Standguide
Standguide is an exceptional employer that values its employees as stakeholders in the business, fostering a collaborative and inclusive work culture. Located in Scunthorpe, we offer generous benefits such as 33 days of paid annual leave and opportunities for personal and professional growth, ensuring that our team members can thrive while making a meaningful impact in their roles.
