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- Tasks: Support Employment Advisors and Trainers in delivering training and excellent customer service.
- Company: Join a leading organisation dedicated to transforming lives across the UK.
- Benefits: Enjoy 25 days annual leave, health plan, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Level 2 English and Maths, plus customer service experience required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 33600 £ per year.
Salary: £24,000 per annum
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: Grimsby, DN31 1XD
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
Support a team of Employment Advisors and Trainers in delivering employability and vocational training to participants referred by Job Centre Plus and other partners. Responsibilities include providing excellent customer service in person and by phone, entering data into databases, assisting with training preparation, managing attendance and evaluation data, and liaising with employers to track customer progress.
What you'll do:
- Assist with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
- Work with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
- Input distance travelled information into the system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.
- Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.
- Carry out telephone-based contact with participants, employers and hiring managers in a professional capacity as and when needed.
What you'll need:
- Level 2 English and Maths as a minimum.
- At least one year's previous demonstrable experience in providing a high-quality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment.
- At least one year's previous demonstrable experience of high-volume input into complex databases where accuracy is essential.
- Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process.
- A very high level of attention to detail with a desire to always ensure accuracy.
- Overseas equivalent qualifications will be accepted. We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.
Benefits:
- CPD - Broad range of internal training to enhance your knowledge and skills.
- Generous pension scheme, with the option to opt out.
- Company health plan subject to successful completion of probation period.
- 25 days annual leave + 8 bank holidays.
- 5-10 sick days per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide. Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination. Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Amy at recruitment@standguideco.uk.
Administrator in Grimsby employer: Standguide
Contact Detail:
Standguide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Administrator roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of standing out from the crowd.
We think you need these skills to ace Administrator in Grimsby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Attention to Detail: Since accuracy is key in this role, give examples of how you've maintained high standards in previous jobs. Whether it’s data entry or managing paperwork, let us know how you ensure everything is spot on!
Be Professional and Personable: When writing your application, keep a friendly yet professional tone. We value good communication skills, so show us you can connect with people while maintaining professionalism—this is crucial for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on the chance to join our fantastic team!
How to prepare for a job interview at Standguide
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as customer service and data management. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples from your past experiences where you’ve successfully handled queries or resolved issues. Be ready to discuss how you manage expectations and maintain professionalism, especially under pressure.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in data entry and managing financial records, be prepared to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the team dynamics, training opportunities, or how success is measured in the Administrator position. It’s a great way to leave a positive impression.
