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- Tasks: Be the first point of contact for the Connect to Work Programme, guiding and supporting participants.
- Company: Join Standguide, a leader in helping individuals and businesses thrive across the UK.
- Benefits: Enjoy 25 days annual leave, health plan, generous pension, and extensive training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: A-levels or equivalent, with strong knowledge of the local labour market.
- Other info: Join a diverse team committed to equality and positive working relationships.
The predicted salary is between 22400 - 33600 £ per year.
Role: Connect to Work Triage Officer
Salary: £28,000
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: Between Fylde, Wyre, Lancaster & Preston
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
The Triage Officer supports the successful delivery of the Connect to Work Programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and high standards of quality assurance and administration are maintained.
What you'll do:
- Act as the first point of contact for enquiries to the Connect to Work Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participants.
- Maintain a strong understanding of the eligibility and suitability requirements of the Connect to Work Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms.
- Oversee the processing of Expressions of Interest (EOIs), including direct and third-party referrals, ensuring applications are processed efficiently, within specified timescales, and in accordance with programme guidance.
- Support the development and maintenance of a structured approach to managing Expressions of Interest to make informed recommendations for participant engagement.
- Maintain accurate and up-to-date records on CRM, PRaP, and other management information systems, ensuring data integrity, confidentiality, and compliance with programme requirements.
- Prepare analysis, performance reports, and presentations relating to the triage service, providing recommendations to support strategic decision-making and continuous improvement.
What you'll need:
- Level 2 English and Maths as a minimum.
- Educated to A-level standard or equivalent Level 3 qualification.
- Demonstrable knowledge of the Local Labour Market.
- Knowledge of DWP and SFA contracts.
- Overseas equivalent qualifications will be accepted.
Benefits:
- CPD - Broad range of internal training to enhance your knowledge and skills.
- Generous pension scheme, with the option to opt out.
- Company health plan subject to successful completion of probation period.
- 25 days annual leave + 8 bank holidays.
- 5-10 sick days per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide. Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination. Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Amy at recruitment@standguide.co.uk.
Triage Officer in Glasgow employer: Standguide
Contact Detail:
Standguide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their mission and values, and think about how your skills align with what they’re looking for. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Triage Officer in Glasgow
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what a Triage Officer does. Familiarise yourself with the Connect to Work Programme and its eligibility criteria. This will help you tailor your application to show how you fit the bill.
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experience shine through without any fluff!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for helping individuals and businesses. A bit of personality goes a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Standguide
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the Connect to Work Programme. Familiarise yourself with its eligibility and suitability criteria, as well as any recent updates. This will show that you're genuinely interested and prepared to take on the role.
✨Showcase Your Communication Skills
As a Triage Officer, you'll be the first point of contact for enquiries. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively communicated information or resolved queries in previous roles.
✨Demonstrate Your Organisational Skills
The role involves processing Expressions of Interest efficiently. Be ready to discuss your organisational strategies and how you manage multiple tasks. You might even want to share specific tools or methods you use to keep track of important information.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face as a Triage Officer and how you would handle them. Practising these responses can help you feel more confident during the interview.
