Role: Connect To Work Triage Officer Salary: £28,000 Contract type: Permanent Working hours: Full Time (37.5 hrs pw) Location: Home Based Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success. Alongside a rewarding role where you can make a genuine difference, we offer: 33 days paid annual leave, including bank holidays, increasing to 38 days after five full years' service An additional paid day off for your birthday Workplace pension scheme Company health plan following successful completion of probation Online GP access Employee Assistance Programme, including counselling and wellbeing support Death in service cover Will-planning support and access to a secure digital vault Cycle to Work scheme Company sick pay, subject to eligibility A broad range of internal training and continuing professional development opportunities Access to employee-owner benefits, subject to eligibility and qualifying service Make a difference through meaningful employment The Triage Officer supports the delivery of our programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and high standards of quality assurance and administration are maintained . . About Standguide For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment. As an employee-owned organisation, we're committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support. What you'll do As a Triage Officer, you'll: Act as the first point of contact for enquiries to the Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participants Maintain a strong understanding of the eligibility and suitability requirements of the Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms Oversee the processing of Expressions of Interest (EOIs), including direct and third-party referrals, ensuring applications are processed efficiently, within specified timescales, and in accordance with programme guidance Support the development and maintenance of a structured approach to managing Expressions of Interest to make informed recommendations for participant engagement Maintain accurate and up-to-date records on CRM, PRAP, and other management information systems, ensuring data integrity, confidentiality, and compliance with programme requirements Prepare analysis, performance reports, and presentations relating to the triage service, providing recommendations to support strategic decision-making and continuous improvement What you'll need Level 2 English and Maths as a minimum Educated to A-level standard or equivalent Level 3 qualification. Demonstrable knowledge of the Local Labour Market Knowledge of DWP and SFA contracts A full driving licence and access to a vehicle are required. Alternative travel arrangements and reasonable adjustments will be considered where appropriate. Previous experience or training in the Individual Placement and Support approach would be an advantage, but it isn't essential. Overseas equivalent qualifications will be considered We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role. Equality and accessibility Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers. We'll consider reasonable adjustments throughout the recruitment process. Please contact recruitmentstandguide couk if you need the advert or application information in another format or require an adjustment at any stage. All applicants will be assessed fairly against the published criteria for the role. Pre-employment checks Any offer of employment will be subject to satisfactory references, confirmation of the applicant's right to work in the UK and an Enhanced DBS check. Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved. For a copy of the full job description and person specification, please email recruitment_standguide_couk . TPBN1_UKTJ
Connect To Work Triage Officer Home based employer: Standguide
Standguide is an exceptional employer that values its employees as stakeholders in the business, fostering a collaborative and inclusive work culture. Located in Scunthorpe, we offer generous benefits such as 33 days of paid annual leave and opportunities for personal and professional growth, ensuring that our team members can thrive while making a meaningful impact in their roles.
