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- Tasks: Support individuals in securing sustainable employment through guidance and coaching.
- Company: Join a leading organisation dedicated to empowering people across the UK.
- Benefits: Enjoy competitive salary, generous leave, health plan, and extensive training opportunities.
- Other info: Full driving licence needed for travel between locations.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 24784 - 25528 £ per year.
Salary: £24,784 per annum rising to £25,528 after completion of successful probation period
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: BS37, GL5 & GL7 (must have a car to travel between Centres)
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
The role involves attracting, registering, and guiding participants towards successful placements. Utilising diagnostic skills, individual and group coaching, and optimising available funding, you'll empower individuals to secure sustainable employment. You must have a full UK driving licence as the role requires travel. You'll operate across various locations, including fixed sites and community venues ensuring accessibility for all. Meeting targets and adhering to programme obligations and processes is essential in this role.
What you'll do:
- Assist with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
- Work with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
- Input distance travelled information into the system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.
- Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.
- Carry out telephone-based contact with participants, employers and hiring managers in a professional capacity as and when needed.
What you'll need:
- Level 2 English and Maths as a minimum.
- At least one year's previous demonstrable experience in providing a high-quality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment.
- At least one year's previous demonstrable experience of high-volume input into complex databases where accuracy is essential.
- Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process.
- A very high level of attention to detail with a desire to always ensure accuracy.
- Clean driving licence and full-time access to a car as this role may require travel.
- Overseas equivalent qualifications will be accepted. We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.
Benefits:
- CPD - Broad range of internal training to enhance your knowledge and skills.
- Generous pension scheme, with the option to opt out.
- Company health plan subject to successful completion of probation period.
- 25 days annual leave + 8 bank holidays.
- 5-10 sick days per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide. Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination. Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Itunu at recruitment@standguide.co.uk.
Administrator in Bristol employer: Standguide
Contact Detail:
Standguide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and data management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, especially if you've handled high-volume data input or customer queries. This will help you stand out and demonstrate your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Attention to Detail: Since accuracy is key in this role, give examples of how you've maintained high standards in previous jobs. Whether it's managing databases or handling cash, let us know how you ensure everything is spot on!
Be Professional and Personable: When writing your application, keep it professional but don’t be afraid to show a bit of your personality. We’re looking for someone who can connect with participants and colleagues alike, so let that shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Standguide
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like handling queries and managing databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires high-quality customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you resolved issues or provided exceptional support, as this will highlight your suitability for the role.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in data input and paperwork, be ready to discuss how you ensure attention to detail in your work. You might want to share a story about a time when your meticulousness made a difference, whether it was catching an error or improving a process.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview, especially around managing multiple tasks under pressure. Practice answering questions like how you would handle conflicting priorities or tight deadlines. This will show that you can think on your feet and manage expectations effectively.