Restart Seetec Business Manager in Bath

Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success. Alongside a rewarding role where you can make a genuine difference, we offer:

• 33 days paid annual leave, including bank holidays, increasing to 38 days after five full years service
• An additional paid day off for your birthday
• Workplace pension scheme
• Company health plan following successful completion of probation
• Online GP access
• Employee Assistance Programme, including counselling and wellbeing support
• Death in service cover
• Will-planning support and access to a secure digital vault
• Cycle to Work scheme
• Company sick pay, subject to eligibility
• A broad range of internal training and continuing professional development opportunities
• Access to employee-owner benefits, subject to eligibility and qualifying service

A Business Manager leads a team of between 6 and 12 Employment Advisors, Employability Trainers, and Local Recruitment Consultants in the provision of services to support caseloads of jobseekers into employment. The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPIs). A Business Manager is responsible for the team's strict adherence to quality targets and guidelines in accordance with the programme obligations and Standguide process. The role is predominately internally focused though this depends on the region, contract and existing partner and subcontractor relationships.

For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment. As an employee-owned organisation, we're committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.

As a Business Manager, you'll:

• Ensure the smooth running and productive dynamics of the team by acting as a lynchpin between all key roles involved in the customer journey towards sustained employment.
• Conduct periodic performance management meetings with all staff and bi-annual development appraisals.
• Perform qualitative observations of team member service delivery and provision of relevant feedback.
• Mentor new and experienced staff, coaching for performance and instruction as required.
• Identify skills gaps and coordinate development actions and training interventions for the team to excel in their roles and progress further within the company.
• Contact training providers internal and external to help with development.
• Offer technical expert support and advice for the team, e.g., Better Off Calculations, advice and guidance and mock interviews.
• Manage absence and attendance including return to work interviews, maintenance of leave and sickness records.
• Provide counsel and support to staff as necessary, assisting in the management of their work-life balance.
• Cascade information and disseminate company briefings through clear concise written communication and a regular programme of formal and informal team meetings.

We're looking for someone who has:

• IEP L2 Sector Introduction.
• Experience of working in the welfare to work or employability sectors.
• Experience of working in a fast-paced performance target driven environment, such experience may include working within the following sectors/fields: Professional Services (Banking, Finance and Recruitment etc.) or Retail etc.
• Experience of managing a business-to-business sales process.
• Degree or relevant qualification. Degree topics may include psychology, sociology, social care/science.
• Relevant qualifications would include Information Advice and Guidance NVQs (Levels 3 or 4), ERS, Brokerage Standard, Training Qualification such as C7G 7304, Social Work qualifications or qualifications relating to welfare to work/work with the specific client groups.
• BM attributes: Judgment and Decision Making, Relationship and Stakeholder Management, Sales, and Performance Management, Inspiring and Influencing, Problem Resolution, Support and Advice, Growth and Development, Approach to Quality, Professionalism and Integrity, Assertiveness and Resilience and Flexibility and Creativity.
• Technical skills including strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
• Personal interests including interest in people and willingness to learn.

Overseas equivalent qualifications will be considered. We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.

Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers. We'll consider reasonable adjustments throughout the recruitment process. Please contact recruitment_standguide_couk if you need the advert or application information in another format or require an adjustment at any stage. All applicants will be assessed fairly against the published criteria for the role.

Any offer of employment will be subject to satisfactory references, confirmation of the applicant's right to work in the UK and an Enhanced DBS check. Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.

For a copy of the full job description and person specification, please email recruitment_standguide_couk.