(A full driving licence and access to a vehicle are required)
Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.
Alongside a rewarding role where you can make a genuine difference, we offer:
33 days paid annual leave, including bank holidays, increasing to 38 days after five full years’ service
An additional paid day off for your birthday
Company health plan following successful completion of probation
Online GP access
Employee Assistance Programme, including counselling and wellbeing support
Death in service cover
Will-planning support and access to a secure digital vault
Cycle to Work scheme
Company sick pay, subject to eligibility
A broad range of internal training and continuing professional development opportunities
Access to employee-owner benefits, subject to eligibility and qualifying service
Lead performance, develop people and drive quality
Make a difference through meaningful employment
The Administrator post supports a team of Employment Advisors and Trainers in the delivery of employability and vocational training and information advice and guidance (IAG) to participants referred to us by Job Centre Plus and other referral partners. The Administrator provides an excellent customer service by telephone and to those attending our offices; enters customer data into several databases; assists the training team with preparing training rooms, registration, attendance data management and evaluation of courses; and liaises with employers to ensure we can evidence customer progression. The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing an excellent face to face and telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. The Administrator will strictly adhere to the guidelines in accordance with the programmes requirements and Standguide's policies and procedures. This is not an exhaustive list, and the Administrator will be expected to carry out any other duties as may be specified by the line manager from time to time. Standguide requires the full commitment and cooperation of its employees to strictly adhere to company policies and procedures, which includes quality standards, data protection, health and safety, diversity, and safeguarding.
About Standguide
For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.
As an employee-owned organisation, we're committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.
What you’ll do
As an Administrator, you’ll:
The Administrator will be responsible for a variety of database administration and customer and employer contacts activities as detailed below:
Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
Working with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
Input distance travelled information into the Survey Monkey system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.
As and when necessary, cross-referencing against check lists to ensure that all relevant activities, checks, data input. document scanning and database field completion relating to course completion for a customer has been carried out prior to submitting an A41-A47 claim form on the database.
Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.
Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them to complete evaluation of service surveys.
Carrying out, as directed by the line manager, telephone-based contact with employers and hiring managers to encourage and remind them to provide stencils evidencing sustained employment and where necessary, carrying out visits to hiring managers to obtain these.
Equality and accessibility
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers.
We'll consider reasonable adjustments throughout the recruitment process. Please contact recruitment@standguide.co.uk if you need the advert or application information in another format or require an adjustment at any stage.
All applicants will be assessed fairly against the published criteria for the role.
Pre-employment checks
Any offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.
Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.
For a copy of the full Job Description and Person Specification, please email recruitment@standguide.co.uk
Proud member of the Disability Confident employer scheme
Reestart-Seetec Administrator Gloucestershire - RESSTCAD271026
Company: Standguide Group Salary: from £25,528.04 a year Hours: Full-time Location: Gloucestershire Working pattern: Field-based Job type: Permanent Posting date: 27 Oct 2026 Closing date: 26 Nov 2026
Salary: £25,528.04 per annum
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: Gloucestershire : GL5,GL7 & BS37
(A full driving licence and access to a vehicle are required)
Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.
Alongside a rewarding role where you can make a genuine difference, we offer:
33 days paid annual leave, including bank holidays, increasing to 38 days after five full years’ service
An additional paid day off for your birthday
Workplace pension scheme
Company health plan following successful completion of probation
Online GP access
Employee Assistance Programme, including counselling and wellbeing support
Death in service cover
Will-planning support and access to a secure digital vault
Cycle to Work scheme
Company sick pay, subject to eligibility
A broad range of internal training and continuing professional development opportunities
Access to employee-owner benefits, subject to eligibility and qualifying service
Lead performance, develop people and drive quality
Make a difference through meaningful employment
The Administrator post supports a team of Employment Advisors and Trainers in the delivery of employability and vocational training and information advice and guidance (IAG) to participants referred to us by Job Centre Plus and other referral partners. The Administrator provides an excellent customer service by telephone and to those attending our offices; enters customer data into several databases; assists the training team with preparing training rooms, registration, attendance data management and evaluation of courses; and liaises with employers to ensure we can evidence customer progression. The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing an excellent face to face and telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. The Administrator will strictly adhere to the guidelines in accordance with the programmes requirements and Standguide's policies and procedures. This is not an exhaustive list, and the Administrator will be expected to carry out any other duties as may be specified by the line manager from time to time. Standguide requires the full commitment and cooperation of its employees to strictly adhere to company policies and procedures, which includes quality standards, data protection, health and safety, diversity, and safeguarding.
What you’ll do
As an Administrator, you’ll:
The Administrator will be responsible for a variety of database administration and customer and employer contacts activities as detailed below:
Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
Working with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
Input distance travelled information into the Survey Monkey system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.
As and when necessary, cross-referencing against check lists to ensure that all relevant activities, checks, data input. document scanning and database field completion relating to course completion for a customer has been carried out prior to submitting an A41-A47 claim form on the database.
Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.
Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them to complete evaluation of service surveys.
Carrying out, as directed by the line manager, telephone-based contact with employers and hiring managers to encourage and remind them to provide stencils evidencing sustained employment and where necessary, carrying out visits to hiring managers to obtain these.
Equality and accessibility
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers.
We'll consider reasonable adjustments throughout the recruitment process. Please contact recruitment@standguide.co.uk if you need the advert or application information in another format or require an adjustment at any stage.
All applicants will be assessed fairly against the published criteria for the role.
Pre-employment checks
Any offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.
Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.
For a copy of the full Job Description and Person Specification, please email recruitment@standguide.co.uk
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Reestart-Seetec Administrator Gloucestershire - RESSTCAD271026 employer: Standguide Group
Standguide Group is an exceptional employer dedicated to empowering individuals with health-related needs through meaningful employment opportunities. With a strong commitment to employee development, you will receive comprehensive training in the IPS approach, fostering a supportive work culture that values collaboration and personal growth. Working across the UK, you'll enjoy the unique advantage of making a tangible difference in people's lives while being part of a passionate team focused on creating sustainable career paths.
