Administrator in Lincolnshire

Salary: £24,000 per annum

Contract type: Permanent

Working hours: Full Time (37.5 hrs pw)

Location: Grimsby, DN31 1XD

For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.

Support a team of Employment Advisors and Trainers in delivering employability and vocational training to participants referred by Job Centre Plus and other partners. Responsibilities include providing excellent customer service in person and by phone, entering data into databases, assisting with training preparation, managing attendance and evaluation data, and liaising with employers to track customer progress.

What you’ll do:

• Assist with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
• Work with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
• Input distance travelled information into the system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.
• Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.
• Carry out telephone-based contact with participants, employers and hiring managers in a professional capacity as and when needed.

What you’ll need:

• Level 2 English and Maths as a minimum.
• At least one year’s previous demonstrable experience in providing a high-quality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment.
• At least one year’s previous demonstrable experience of high-volume input into complex databases where accuracy is essential.
• Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process.
• A very high level of attention to detail with a desire to always ensure accuracy.

Overseas equivalent qualifications will be accepted. We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.

Benefits:

• CPD - Broad range of internal training to enhance your knowledge and skills.
• Generous pension scheme, with the option to opt out.
• Company health plan subject to successful completion of probation period.
• 25 days annual leave + 8 bank holidays.
• 5-10 sick days per year paid.

Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide. Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination. Successful candidates will be subject to satisfactory references and enhanced DBS check.

For the full job description and person specification, please email Amy at recruitment.