Triage Officer in Burscough

Overview

Role: Connect to Work Triage Officer

Salary: £28,000

Contract type: Permanent

Working hours: Full Time (37.5 hrs pw)

Location: Between Fylde, Wyre, Lancaster & Preston

For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.

The Triage Officer supports the successful delivery of the Connect to Work Programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and high standards of quality assurance and administration are maintained.

What you’ll do

• Act as the first point of contact for enquiries to the Connect to Work Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participants
• Maintain a strong understanding of the eligibility and suitability requirements of the Connect to Work Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms
• Oversee the processing of Expressions of Interest (EOIs), including direct and third-party referrals, ensuring applications are processed efficiently, within specified timescales, and in accordance with programme guidance
• Support the development and maintenance of a structured approach to managing Expressions of Interest to make informed recommendations for participant engagement
• Maintain accurate and up-to-date records on CRM, PRaP, and other management information systems, ensuring data integrity, confidentiality, and compliance with programme requirements
• Prepare analysis, performance reports, and presentations relating to the triage service, providing recommendations to support strategic decision-making and continuous improvement

What you’ll need

• Level 2 English and Maths as a minimum
• Educated to A-level standard or equivalent Level 3 qualification.
• Demonstrable knowledge of the Local Labour Market
• Knowledge of DWP and SFA contracts
• Overseas equivalent qualifications will be accepted.

Benefits

• CPD – Broad range of internal training to enhance your knowledge and skills
• Generous pension scheme, with the option to opt out
• Company health plan subject to successful completion of probation period
• 25 days annual leave + 8 bank holidays
• 5-10 sick day per year paid.

Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals\’ lives and businesses nationwide.

Standguide is an Equal Opportunities Employer and a Disability Confident Leader.

We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination.

Successful candidates will be subject to satisfactory references and enhanced DBS check.

For the full job description and person specification, please email Amy at recruitment @standguide.co. uk.

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