Customer Project Manager (job share)

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that values its employees. You’ll have access to the tools needed to perform your duties safely and effectively in a clean environment, along with the trust to resolve issues proactively. Our comprehensive on-the-job training and expert team support your success.

Responsibilities:

• Develop and manage customer relationships to enhance satisfaction and ensure effective communication.
• Identify and pursue additional MRO business opportunities with existing customers.
• Act as the primary contact for customer interactions, owning customer issues and addressing recurring service problems.
• Communicate delays promptly to customers and collaborate with senior management to suggest process improvements.
• Prepare and review customer status reports; coordinate with internal departments as needed.
• Assist in preparing cost estimates, invoices, sales orders, and perform customer analysis in collaboration with sales and other teams.
• Monitor and analyze cost estimates and invoices with relevant managers.
• Manage administrative tasks related to customer accounts and booking procedures, coordinating with planners to prioritize work.
• Maintain regular contact with customers, document progress, and coordinate engine data requests with other shops and OEM representatives.
• Administer OEM warranty policies and coordinate contract and cost estimate reviews for compliance.
• Facilitate the timely resolution of work stoppages related to documentation, warranty issues, and credit holds.
• Support the delivery of customer documentation to ensure readiness for engine shop visits.
• Identify and mitigate potential commercial risks through strategic action plans.
• Assist the Line Manager and perform other duties to support departmental efficiency.
• Provide front-line support by answering calls and assisting customers.
• Ensure compliance with export controls, TAA/ITAR regulations, and maintain adherence to quality, safety, and environmental management systems.
• Oversee the Cycle Zero process and coordinate with Mobile Repair Teams.

Authorities:

• Coordinate delegated authority sign-offs, including estimates and invoices.

Organizational Relationships:

• Work directly with the Director of Engineering and Support.
• Collaborate with customer service personnel, engineering, commercial, and sales teams.
• Contribute to other areas such as Operations, Engineering, Quality, and Material.
• Coordinate with Service Centre staff and internal departments.

Job Requirements:

Education and Training:

• Strong numeracy skills and articulate communication abilities.
• Extensive experience in aerospace or similar engineering environments.
• Background in sales, customer service, or related fields.
• Gas turbine engine knowledge and familiarity with Windows and Microsoft Office suite are advantageous.

Technical Skills:

• Ability to build effective working relationships and resolve customer issues through strong interpersonal skills.
• Negotiation, persuasion, and presentation skills.
• Self-motivated with good workload management.
• Compliance with health screening requirements.

Additional Information:

• A full driving license is required.
• Willingness to work flexible hours and travel domestically and internationally.
• Physical ability to work in an office environment, including walking and wearing PPE as required.

This list is not exhaustive; additional responsibilities may be assigned by your Line Manager.

Benefits:

• 206 hours of annual leave plus 8 public holidays.
• 4% employer-matched pension scheme.
• Wellbeing services including virtual GP, Employee Assistance Program, and online fitness programs.
• Bonus opportunities, paid sick leave, life insurance, and a cycle-to-work scheme.
• Onsite gyms, eye test vouchers, flu vaccinations, and learning opportunities.

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