Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support colleagues through their journey, resolving issues and providing expert advice.
- Company: Join a leading financial services company focused on colleague wellbeing.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and high standards.
- Why this job: Make a real difference in people's work lives while developing your HR skills.
- Qualifications: Strong knowledge of UK employment law and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
We have an incredible opportunity to join our Employee Relations and Colleague Wellbeing team as an Employee Relations Advisor, supporting ER activity.
Responsibilities
- Support all ER activity throughout a colleague’s journey with Standard Life, including settling in, performance management, disciplinaries (up to final written warnings), grievance resolution, and OD.
- Resolve stakeholder contact either through SRs or our mailbox in a timely manner.
- Support the live chat team when needed to ensure the colleague receives the best advice and support, and use these moments to share and improve knowledge with the live chat team.
- Be aware of when assistance is needed for risk‑ and cost‑based options to aid decision‑making, ensuring compliance with employment and regulatory law.
- Coach People Leaders through sensitive situations, being aware of when to seek assistance to identify potential key risks and delivering commercially sound solutions.
- Advise on organisational design (OD), including business case development, consultation processes, selection criteria, and redeployment strategies.
- Support ER‑related projects.
- Interpret ER insights to update the ER team and stakeholders.
- Support manager education sessions on ER processes and best practices.
- Keep up to date with legislative changes, case law, and HR trends to proactively support our ER offering accordingly.
- Maintain full knowledge across the journeys and general system understanding.
Partner Closely With
- People Leaders across the business.
- HR Business Partners, and the wider People Leadership Team.
- Other HR centres of excellence such as Reward and Talent Acquisition.
- External providers including our preferred legal firm and outplacement support provision.
Qualifications & Skills
- Strong working knowledge of UK employment law and its practical application in a commercial environment.
- Familiarity with regulatory frameworks relevant to employment practices.
- Proven ability to interpret and apply employment legislation, case law, and best practice to real‑world scenarios.
- A passion for delivering great customer service, every time.
- Data fluency – proficient in interpreting and using MI to drive decision‑making and continuous improvement.
- Previous experience working in a Financial Services industry would be desirable but not essential.
We champion the belief that everyone's journey to and through retirement can be better. In return we expect curiosity, connection, accountability and high standards. We make room for what matters – so you can bring your best, every day.
Employee Relations Advisor in Telford employer: Standard Life
Contact Detail:
Standard Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Advisor in Telford
✨Tip Number 1
Network like a pro! Reach out to current employees at Standard Life on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on UK employment law and recent HR trends. We want you to show off your knowledge and passion for Employee Relations, so be ready to discuss how you can apply this in real-world scenarios.
✨Tip Number 3
Practice your responses to common interview questions, especially those around performance management and grievance resolution. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Employee Relations Advisor in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Relations Advisor role. Highlight your experience with UK employment law and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Service Skills: Since we value great customer service, make sure to include examples of how you've delivered excellent support in previous roles. This will show us that you understand the importance of colleague wellbeing.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Standard Life
✨Know Your Employment Law
Brush up on UK employment law and its practical applications. Be ready to discuss how you’ve used this knowledge in past roles, especially in sensitive situations like disciplinaries or grievance resolutions.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your passion for delivering great customer service. Think of times when you’ve gone above and beyond to support colleagues or stakeholders, as this will resonate well with the team.
✨Be Data-Driven
Familiarise yourself with key metrics and insights related to employee relations. Be prepared to discuss how you’ve used data to drive decision-making and improve processes in previous roles.
✨Engage with the Team
Demonstrate your ability to partner closely with People Leaders and HR teams. Prepare questions that show your interest in collaboration and how you can contribute to the wider team’s success.