Standard Life, a retirement specialist, seeks a Complaints Analyst to join the Customer Relations team. You will investigate complex complaints, applying analytical skills to deliver fair outcomes with customer focus.
Your work will span root-cause analysis, governance reporting, and collaboration with multiple stakeholders. You’ll analyse trends and risks, influence improvements to products and processes, and support ongoing governance forums.
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Complaints Analyst – Customer Outcomes in Telford employer: Standard Life
Standard Life is an exceptional employer located in the vibrant City of Westminster, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including hands-on experience with cutting-edge technologies like Azure, while enjoying a supportive environment that prioritises work-life balance and professional development. Join us to be part of a forward-thinking team dedicated to delivering impactful solutions in the digital landscape.
