At a Glance
- Tasks: Handle customer queries via phone and email, ensuring top-notch service.
- Company: Join Standard Life, a leader in retirement savings with over 200 years of experience.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Other info: Flexible roles available; we welcome diverse backgrounds and experiences.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
The predicted salary is between 25878 - 25878 £ per year.
Job Type: Permanent
Location: Telford. Office based for first 6 months then moving to 50/50 Hybrid. Most likely a circa 17th August start date with no holidays for the first 3 weeks. Working pattern will vary between 8:30 – 4:30, 9-5, 9:30 – 5:30.
Flexible working: All roles are open to part‑time, job‑share and other types of flexibility. We will discuss what is important to you and balance this with business requirements during the recruitment process.
Closing Date: 23rd June (Advert may close early)
Salary and benefits: £25,878, plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we? We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The role: You will be required to handle and resolve customer telephony and email queries accurately and effectively, ensuring the best possible customer experience. You will make both inbound and outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances. You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome and being responsible for ensuring that all customer security checks are performed. You will also seek to identify potential problems, taking suitable action to correct or elevate any issues.
What We’re Looking For:
- Excellent communication skills with strong attention to detail and ability to multitask
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
- Computer literacy and willingness to learn new systems and technologies
- Ideally have previous experience working in a customer telephony role
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
Customer Operations Representative in Telford employer: Standard Life (previously Phoenix Group)
At Standard Life, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises flexibility and employee well-being. With generous benefits including 38 days of annual leave, private medical cover, and opportunities for career growth, our Telford location fosters a collaborative environment where you can thrive while making a meaningful impact in the lives of our customers. Join us to be part of a team that values curiosity, connection, and accountability, ensuring you can bring your best self to work every day.
Contact Details:
Standard Life (previously Phoenix Group) Recruitment Team
